Ryan O. Solomon
Margate
Summary
Dynamic and results-driven Certified Scrum Master and Certified Scrum Product Owner with a proven track record of leading cross-functional teams to deliver high-quality products on time and within budget. Expertise in Agile methodologies, fostering collaboration, and driving continuous improvement to enhance team performance and project outcomes. Strong communication skills bridge gaps between stakeholders and development teams, ensuring alignment with business objectives. Committed to cultivating a culture of innovation and accountability while adapting to evolving project requirements.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Telecare Supervisor
Vitas Healthcare
01.2023 - Current
- Member of Telecare Leadership Team.
- Leads Team of Patient Care Coordinators and Nurses.
- Completes Monthly evaluations Quality, Adherence, Attendance and Punctuality Live Monitoring, Coaching of Staff.
- Maintenance of departmental Reports, Daily Tasks List, Weekly 3 lowest Performers, Monthly Side by Sides, Payroll closing.
- Daily Staffing Assignments for Nurses and Patient Care Coordinator for SER Region.
- Completes Daily Telecare Supervisor Assignments.
- Live Monitoring of Staff via Cisco, Calabrio Cisco Unity, Heavy Microsoft Teams communication.
- Monitors Teams Managers Chat, ACT Chat for case alerts and escalations.
- Monitors Leadership Outlook Mailbox.
- Monitors dispatching Mailbox for delays.
- Assigned MOC duties.
- Process Pending Admit cases in VX.
- Assign Nurses for follow ups.
- 24 hour Operation, Fast Paced Environment.
Customer Service Supervisor
Vitas Healthcare
12.2021 - 01.2023
- Leads Team of 17 Customer Service Representatives.
- Reports to HME Operations, HME ACCEL Manager.
- Maintenance of daily Operations, Ensuring efficient delivery of durable medical equipment and supplies.
- Monitor adherence, Handle escalated inquiries.
- Ensure that our customer service delivery maintains superior ratings.
- Processes weekly Equipment audit reports for serialized equipment items, non serialized equipment items.
- Processes Auto refill Oxygen tank patient list.
- Collaborates with Healthcare providers and Family to ensure proper coordination of equipment delivery and pick ups.
- In house inquiries and troubleshooting from associates and co workers.
- Ensure Proper assistance is delivered to all in bound co worker inquires from Nurses, Therapists, Nurse Team Managers and Patient attendants.
- Weekly Leadership meetings reviewing Progress, System operations issues and trends.
- Senior Management directive updates.
- Vitas Hospice Medical Equipment and durable Supply (HME)
Operations Manager Call Center
Maximus Inc
04.2021 - 07.2021
- Leader of Team 21 Supervisors with an average of 25 agents each.
- Effective communication of corporate directives.
- Troubleshoot agents' questions, issues or concerns.
- Efficient communication with Various departments IT, Workforce management, Agency engagement Managers and HR.
- Quality assurance monitoring client interactions, agent adherence and evaluations from the QA department.
- Coaching and guidance Of Supervisor team addressing potential issues.
- Set Performance goals.
- CRM PR responses review, KPI Success chart review.
- Corrective action and Termination processing through workday.
- Base Alignment Schedule reviews.
- Signing and approval of Timesheet hours for the Agency.
Patient Access Specialist
Holy Cross/ Trinity Health
02.2018 - 04.2021
- New Facility opened in March of 2018.
- Our Staff instrumental in the planning, organization and execution of Directives given for an efficient transition to the new area.
- Registration/copay collection Insurance Verification accounts include Urgent Care, Out-patient Radiology testing, Medical Group Providers and Physical Therapy all Provided on site.
- If called upon cover Registration Shifts at Holy Cross main Campus or at other Urgent Care Location in Fort Lauderdale.
Coordinator
Vitas Hospice
10.2016 - 02.2018
- Ordering and Coordination of medical Supplies needed for Patient's Hospice care via Various Medical Supply Companies National, local ,Online.
- Ordering and maintenance of department Hospice supply stock weekly ordering of supplies.
- Coordinates special requests from Nurses, Physicians, and Healthcare Professionals.
- Budget Oriented weekly meetings reviewing over vs under spending trends.
- Coordination of supply deliveries to all Broward Vitas Inpatient and Nursing homes units.
Patient Access Specialist
Delray Medical Center
01.2015 - 09.2016
- Intake and Registration of Patients scheduled to have Outpatient testing, Procedures, and Surgeries.
- Data Entry of Patient Demographics and Insurance information.
- Verification of Insurance plan coverage and authorization requirements.
- Collection of all co-pays, co insurances, and deductibles due at scheduled time of Hospital Visit.
- Employee of the Month Award.
Out- Patient Registration Patient Access Specialist
Broward Health North
03.2010 - 09.2014
- Handling general intake processes for patients having Out-patient surgery, testing, Cardio-Pulmonary procedures.
- Verification of Referrals and authorization status.
- Pre registration, Registration, demographics and insurance benefits verification, collection of copays and deductibles due.
- Responsible for closing out the Patient Access department each day, batching out credit card machines, delivery and logging of valuables.
- Dropping deposit in safe.
- Use of online tools, Auditlogix, Availity, Forms Manager, Patient portal Registration.
- Fast Paced Environment, Processing walk in testing, Direct Admissions and same day referrals.
- Use of People skills.
- Recognized for Superior Customer service delivery awards dinner at Broward Health North Conference Center.
Nursing Home Field- Director of Admissions
West Broward Care Center
09.2007 - 03.2009
- Intake Coordination of incoming residents from Hospital discharge or transfers residents from sister facilities.
- 120 bed Census management, resident room assignment, family consultations, insurance benefits review, Resident File organization and updating.
- Manages in a fast pace environment developing rapports with health care professionals in and around the Nursing Industry through marketing ventures.
Out-Patient Registrar
University Hospital and Medical Center
08.2005 - 08.2007
- Registration and verification of patient information.
- Coordination of benefits collection of copays, deductibles, or past due accounts.
- Batching out of department financials daily, credit cards machine, cash drop to safe.
Emergency Registrar
University Hospital and Medical Center
07.1998 - 08.2005
- Registration, Data entry of patient's demographics and insurance policies.
- Calling in authorizations and referrals for Emergency visits and Inpatient admissions required by patient individual plan.
- Separation of patient's charts distributed to doctors billing, business office and medical records.
Education
Health Administration
Florida Atlantic University
12.2025
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Strategic planning
- Inventory control
- Staff development
- Team building
- Operations management
Certification
- Certified Scrum Master
- Certified Scrum Product Owner
Mission
To provide the highest level of service delivery to my Vitas Healthcare, its Associates and Co-workers while maximizing trust and confidence in my abilities.
Timeline
Telecare Supervisor
Vitas Healthcare
01.2023 - Current
Customer Service Supervisor
Vitas Healthcare
12.2021 - 01.2023
Operations Manager Call Center
Maximus Inc
04.2021 - 07.2021
Patient Access Specialist
Holy Cross/ Trinity Health
02.2018 - 04.2021
Coordinator
Vitas Hospice
10.2016 - 02.2018
Patient Access Specialist
Delray Medical Center
01.2015 - 09.2016
Out- Patient Registration Patient Access Specialist
Broward Health North
03.2010 - 09.2014
Nursing Home Field- Director of Admissions
West Broward Care Center
09.2007 - 03.2009
Out-Patient Registrar
University Hospital and Medical Center
08.2005 - 08.2007
Emergency Registrar
University Hospital and Medical Center
07.1998 - 08.2005
Health Administration
Florida Atlantic University