Summary
Overview
Work History
Education
Skills
Timeline
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Rylee York

Buckeye,Az

Summary

Experienced Scheduler proficient in calendar management, scheduling, data entry and documentation. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

5
5
years of professional experience

Work History

Hostess/ Bottle Service

Calico Jacks
08.2018 - 12.2018
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Maintained updated knowledge of drink menu items, promotions, specials and liquor and beer brands and used persuasive selling techniques to maximize sales.
  • Presented menus to patrons, answered questions about menu items and made recommendations to promote customer satisfaction.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Scheduler

Irie Ink
05.2021 - 11.2022
  • Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
  • Answered phone calls and answered questions from potential customers.
  • Acted as first point of contact and set appointments for prospective clients.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.

Server

Rooftop On Miller
05.2019 - 11.2023


  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Cultivated warm relationships with regular customers.

Education

High School Diploma -

Buckeye Union High School
Buckeye, AZ
05.2018

Associate of Arts -

Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ
05.2021

Bachelor of Science - Health Education

Arizona State University
Tempe, AZ
05.2024

Skills

  • Beverage Expertise
  • Cash Management
  • Dining Customer Service
  • Adaptable and Flexible
  • Customer Needs Assessments
  • Customer Interaction
  • Verbal and Written Communication
  • Multitasking
  • Effective Communication
  • Telephone Etiquette
  • Organization
  • Customer Service
  • Goal Setting

Timeline

Scheduler

Irie Ink
05.2021 - 11.2022

Server

Rooftop On Miller
05.2019 - 11.2023

Hostess/ Bottle Service

Calico Jacks
08.2018 - 12.2018

High School Diploma -

Buckeye Union High School

Associate of Arts -

Maricopa Community Colleges - Estrella Mountain Community College

Bachelor of Science - Health Education

Arizona State University

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Rylee York