Emily Wenzel
San Diego,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Bottle Service Hostess
Nova
San Diego, CA
12.2023 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Provided VIP clients with information about our venue.
- Answered questions regarding bottle service
- Walked clients to their table and introduced to bottle server.
Flight Attendant
SkyWest Airlines
San Diego, CA
08.2021 - Current
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Front Office Coordinator
Express Employment Professionals
West Des Moines
03.2021 - 08.2021
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collect patient and client documents and information upon referral.
- Created and updated records and files to maintain document compliance.
- Aided colleagues, managers, and customers through regular communication and assistance.
Cocktail Server
Prairie Meadows Casino, Racetrack, & Hotel
Altoona, IA
10.2020 - 03.2021
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Anticipated guest needs and provided proactive service.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
- Maintained clean and organized bar area.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained accuracy and efficiency when processing sales transactions.
Server
Applebee's Grill + Bar
Lancaster, PA
02.2019 - 10.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Patrick Henry High School
Ashland, VASkills
- Beverage Preparation
- Daily Specials Memorization
- Table Setting
- Food Delivery
- Guest Engagement
- Hospitality Service Expertise
- Cash Handling
Timeline
Bottle Service Hostess
Nova
12.2023 - Current
Flight Attendant
SkyWest Airlines
08.2021 - Current
Front Office Coordinator
Express Employment Professionals
03.2021 - 08.2021
Cocktail Server
Prairie Meadows Casino, Racetrack, & Hotel
10.2020 - 03.2021
Server
Applebee's Grill + Bar
02.2019 - 10.2020
Patrick Henry High School