Tiana Thompson
Miami
Summary
Server with over 7 years of experience in high-volume dining settings, skilled in suggestive selling, guest satisfaction, and efficient food service. Excels in utilizing POS systems and upselling strategies to boost sales and enhance customer experiences. Committed to continuous improvement and consistently delivering outstanding service.
Overview
8
8
years of professional experience
Work History
Server/ bottle girl
Cru Miami
Miami
2026.06 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Managed guest orders using point-of-sale system efficiently.
Server
Kitchen & kocktails
Miami
2025.12 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Maintained cleanliness and organization of dining area and service stations.
- Assisted in training new staff on menu items and service procedures.
Server
Greenstreet cafe
Coconut grove
2025.12 - 2026.12
- Maintained cleanliness and organization of dining area and service stations.
- Handled guest inquiries and resolved issues with professionalism and empathy.
Server
STK
2024.10 - 2025.04
- Provide exceptional service to guests, ensuring satisfaction and repeat visits.
- Efficiently handle high-volume sections, enhancing dining experience and team performance.
- Maintain detailed knowledge of menu items, offering tailored recommendations to guests.
- Resolve customer issues promptly, leading to positive feedback and improved service ratings.
Server
Normandy Shores Golf Club
Miami
2022.09 - 2024.08
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server
Glenmaura National Golf Club
Moosic
2018.10 - 2022.07
- Built strong relationships with regular customers to enhance loyalty and repeat business.
- Documented special patron requests and coordinated with the kitchen to ensure accurate delivery.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Promoted high-profit items like appetizers and mixed drinks, contributing to increased sales.
Education
Bachelors - Restaurant And Food Service Management
Lackawanna College
Scranton, PAAssociates - Baking And Pastry Arts
Lackawanna College
Scranton, PASkills
- Food Service
- Beverage Service
- Menu Memorization
- Order Accuracy
- High-Volume Dining
- Beverage Preparation
- POS Systems
- Cash Handling
- Cleaning
- Buffet Setup
- Upselling
- Suggestive Selling
- Glassware Polishing
- Conflict Resolution
- Team Player
- Guest Satisfaction
Timeline
Server/ bottle girl
Cru Miami
2026.06 - Current
Server
Kitchen & kocktails
2025.12 - Current
Server
Greenstreet cafe
2025.12 - 2026.12
Server
STK
2024.10 - 2025.04
Server
Normandy Shores Golf Club
2022.09 - 2024.08
Server
Glenmaura National Golf Club
2018.10 - 2022.07
Bachelors - Restaurant And Food Service Management
Lackawanna College
Associates - Baking And Pastry Arts
Lackawanna College