Hi, I’m
Ryan Painter
General Manager
Nolensville,TN
Summary
Dedicated and service-focused General Manager committed to providing exceptional customer experiences that foster loyalty and drive repeat business. Skilled in efficiently allocating resources to meet operational demands, ensuring optimal productivity. Proven sales leader with keen judgment, strong planning abilities, and excellent interpersonal communication skills.
Overview
10
years of professional experience
6
years of post-secondary education
Work History
Twisted Biscuit Diner
General Manager/Head of HR
10.2020 - 08.2024
Job overview
- Company Overview: Twisted Biscuit is an award winning Diner concept created by Retired Sysco President Don Wilson
- Responsible for the daily management of all staff and ensuring food quality, cleanliness and customer service are held to the highest of industry's standards
- Creating and evolving the training, cleaning, and maintenance procedures/schedules
- Partnering with health insurance broker and ensuring business is in compliance with state and federal laws
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures..
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Devised hiring and recruitment policies for 40 employee company.
Rodizio Grill
Service Manager
03.2015 - 09.2020
Job overview
- As Service Manager, the number one priority was training staff that provided exemplary customer service
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Creating, writing and negotiating contracts for large parties and banquets
- Making reservations, hiring, onboarding staff, inventory, keeping a standard < 26.5% Food cost and Labor, bank deposits, acting as GM during his absence
Adams Homes & Keller Williams
REALTOR
06.2014 - 03.2016
Job overview
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Coordinated appointments to show tenants and buyers prospective homes.
- Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
Education
Florida State UniversityTallassee, FL
University
08.2008 - 05.2010
Pensacola State CollegePensacola, FL
College
08.2007 - 05.2008
Gulf Breeze High SchoolGulf Breeze, FL
High School
08.2004 - 06.2008
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Staff Management
- Customer Relations
- Administrative Skills
- Employee Development
- Quality Management
- Sound Judgment
References
References available upon request.
Timeline
General Manager/Head of HR
Twisted Biscuit Diner
10.2020 - 08.2024
Service Manager
Rodizio Grill
03.2015 - 09.2020
REALTOR
Adams Homes & Keller Williams
06.2014 - 03.2016
Florida State University
University
08.2008 - 05.2010
Pensacola State College
College
08.2007 - 05.2008
Gulf Breeze High School
High School
08.2004 - 06.2008
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