Ryan Parker
Chattanooga,TN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Service Manager
Village Volkswagen Of Chattanooga
01.2022 - Current
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Developed department processes and procedures to boost customer satisfaction.
Service Writer
Village Volkswagen Of Chattanooga
01.2019 - 12.2021
- Responded to customer calls and emails to answer questions about products and services.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Presented different repair options to customers to help each person make appropriate choices.
- Investigated and resolved customer inquiries and complaints quickly.
Event Services Coordinator
University Of Georgia Hotel & Conference Center
05.2016 - 12.2018
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
Express Service Technician
Village Volkswagen Of Chattanooga
- Conducted multi-point inspections of customer vehicles to identify needed maintenance services and repairs.
- Communicated with parts department to obtain needed parts.
- Performed work outlined on repair order to meet dealership and factory standards.
- Attended factory-sponsored training classes to enhance knowledge and skills.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
Education
Bachelor of Arts - Political Science
University of Georgia
Athens, GA05.2018
Heritage High School
Ringgold, GA05.2014
Skills
- Compliance Enforcement
- Multitasking and Organization
- KPI Monitoring
- Critical Thinking
- Service and Parts Teams Management
- Verbal and Written Communication
- Endpoint Protection
- Stress Tolerance
Timeline
Service Manager
Village Volkswagen Of Chattanooga
01.2022 - Current
Service Writer
Village Volkswagen Of Chattanooga
01.2019 - 12.2021
Event Services Coordinator
University Of Georgia Hotel & Conference Center
05.2016 - 12.2018
Express Service Technician
Village Volkswagen Of Chattanooga
Bachelor of Arts - Political Science
University of Georgia
Heritage High School