Ryan Pedigo

• Manage a team of customer solution consultants working with scoping, quoting, and the legal aspects of the sales process
• Analyze the coordination between the company’s sales and delivery teams to ensure the scopes and quoted amounts match expectations regarding the company’s interests, policies, core values, and margins
• Led a team responsible for all deals across the Cross Industry (Commercial) industry and all Accounts Payable deals across every industry recognized by Hyland
• Review proposals for accuracy, analyze the scope to ensure a shared vision with the client, and address escalations regarding proposals, costs, or any issues
• Monitor and communicate internal expectations on key business metrics such as pipeline, closed bookings, sales and delivery initiatives, and employee evaluation
• Continuously help support new offerings and new initiatives that support the selling of the product and delivering the solution to clients by collaborating directly with respective leadership
• Managed a team of 6 consultants that worked directly to quote Professional Services proposals pipeline of up to $12.5 million per quarter and close services proposal deals that averaged $5.75 million per quarter
• Balanced and provided monthly numbers to leadership that considered GUT estimates regarding the pipeline and the current sales process of each deal in the pipeline
• Maintained a fluid understanding of the sales process on an average of 80 deals within the pipeline to reflect against monthly GUT estimates
• Coordinated with legal on an average of 20 proposals per month to make accurate decisions based on redlines that customers provided in proposals delivered to them
• Responsible for the Commercial industry across all deals, including Human Resources, Contracts Management, Document Management, Staff Augmentation projects, and Accounts Receivable; handled all Accounts Payable deals across all industries.

• Manage a team of consultants participating in project teams and client engagements with responsibilities in performing implementation tasks, producing quality deliverables, and ensuring proper goals and objectives among the team
• Analyze the profitability and risk potential for each engagement and recommend the solution that will satisfy the client while maximizing the profitability and reducing the overall project risk but also address escalations regarding implementation issues
• Monitor and communicate internal expectations on key business metrics such as utilization, revenue generation, client satisfaction, and employee education
• Continuously help coach and mentor reports in successfully delivering on-time and on-budget projects and knowledgeable, well-rounded consultants
• Manage a team of around 10 consultants with revenue up to $350,000 per quarter and an AOP of approximately $1.5 million per fiscal year
• Managed and helped increase the team’s utilization substantially by over 15% within the first year
• Developed 5 new processes for different areas within the team
• Acted as a primary ECM Professional Services resource at conventions & workshops for clients.

• Serve as implementation engineer focused on DocStar ECM software: accounts payable automation, sales order automation, HR automation, workflow business processes, and document repositories
• Work with project managers to install, configure, and ensure proper operation and orientation of automated solutions
• Conduct solution discovery sessions to understand client business and needs and to identify solutions
• Develop comprehensive documentation for solution, installation, and configurations using LDAP, RegEx, Web Service Datalinks, and Integrations
• Facilitate architecture and scoping for potential clients by incorporating them into SOWs
• Key accomplishments:
• Top utilized consultant within the first five months on the team and 3 consecutive months after, at over $25K/month
• Develop, manage, and implement an average of 14 projects at a time while serving as the sole mentor for new consultants
• Acted as the primary mentor for a team of 6 new consultants shadowing and leading them through their onboarding and initial projects
• Helped introduce the team to integrations via API into Epicor’s ERP system.

• Completed all significant aspects of project development and execution
• Gathered requirements and wrote up solutions
• Visited client sites and delivered client presentations
• Designed and implemented solutions
• Provided training and supported clients through the implementation process to drive satisfaction
• Key projects:
• Served as lead consultant on projects over $500K.

• Created or revised project plans for infrastructure projects focused on mobile computing, virtualization of servers and data, personal computers and laptops, networks, data and phone lines, and platforms
• Wrote work breakdown structures and project scopes for new projects and identified required hardware
• Monitored deliverables and maintained consistent communication with clients
• Supported development teams in resolving concerns and issues
• Led up to twelve projects budgeted at around $40K and up to 30 additional enhancement projects concurrently
• Consistently met or exceeded 6-month delivery window on projects.

• Quoted client infrastructure hardware needs up to $15K per server
• Led coordination of implementations with ROI of up to 25%
• Redesigned, upgraded, and implemented up to $75k in technical hardware infrastructures and systems.

• Managed implementation projects serving an average of 800 clients daily
• Completed POS software installations and implemented required hardware
• Consulted with client leadership to coordinate installations valued at up to $30K per project
• Led coordination of implementations with the project providing up to 50% ROI
• Provided efficient implementations following the SLDC model at over 25 different locations and across 10 different countries.

IT: System Administration, Advanced Database Management, Database Policies, Advanced Information Networking, Systems Security, System Analysis / Design, Information Assurance & Information Management, Strategic Management, Systems Problem Solving, Computer Science I & II

Business: Business Finance, Corporate Finance, Critical Thinking, Expository Writing, Business Law, Business Statistics, Legal Business Environment, Management & Organizational Behavior, Strategic Management, Government Business Relations