Ryan Perri
Draper,UT
Summary
Dynamic, reliable, dedicated and friendly team member who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying experience. Energetic, outgoing and detail oriented with strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals to contribute my excellence in customer service with a world class organization.
Overview
10
10
years of professional experience
Work History
Flight Attendant
Delta Air Lines, Inc.
03.2023 - Current
- Demonstrate flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintain a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handle medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhance passenger satisfaction by providing exceptional, personalized in-flight service and addressing individual needs.
- Assist in managing passenger and crew conflicts with diplomacy and professionalism, maintaining peaceful cabin environment.
- Promote brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Collaborate with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Expedite the boarding process by assisting passengers with seat assignments and efficiently stowing luggage.
Ramp Agent
Delta Air Lines
09.2021 - 03.2023
- Responsible for marshaling aircraft, loading/unloading and sorting freight and baggage
- Duties also included servicing aircraft, assisting with aircraft pushback and towing, and other duties as assigned.
Aircraft Load Planner
United Parcel Service INC
10.2020 - 07.2021
- Responsible for planning the weight and balance of cargo aircraft
- Coordinates with Ramp personnel for accurate loading of cargo onto the aircraft
- Verifies final fuel quantity on the aircraft, ensures flight paperwork is in order and additional copies filed accordingly
- Handles general office duties, i.e
- Answering telephone, data entry, filing, etc
- Preparation of reports using Microsoft Word or Microsoft Excel
- Preparing and/or coordinating information for internal use and distribution.
Builder
Organized Solutions
06.2020 - 10.2020
- Responsible for assembling and building cabinets, storage walls, and shelving
- Trained to operate a CNC machine, banding machine and forklift.
Ramp Agent Supervisor
Southwest Airlines
11.2018 - 12.2019
- Responsible for ensuring all ramp personnel are properly assigned and utilized
- Request overtime as needed and maintain maximum use and efficiency of all employees on duty
- Assist in training ramp agents to ensure that they are aware of appropriate regulations, procedures, and company policies
- Evaluate the work performance of ramp agents to ensure that their performance, attendance, and appearance meet company requirements
- Coordinate, as needed, with operations, customer service, aircraft maintenance, provisioning, and dispatch to maintain the station's on-time performance
- Continuously maintained perfect attendance since employment began with Southwest June 2016.
Operations Agent
Southwest Airlines
02.2017 - 11.2018
- Responsible for providing customer service by assuring weight and balance of aircraft and efficient boarding of the aircraft
- Responsible for ground security and assuring operations follow security procedures
- Coordinates the ramp, operations, provisioning and aircraft servicing to accomplish on-time performance
- Certified station trainer for the Operations department
- Maintained perfect attendance.
Ramp Agent
Southwest Airlines
06.2016 - 02.2017
- Responsible for marshaling aircraft, loading/unloading and sorting freight and baggage
- Duties also included servicing aircraft, assisting with aircraft pushback and towing, and other duties as assigned
- Maintained perfect attendance.
Ramp Supervisor
Airport Terminal Services
08.2014 - 05.2016
- Supervised the ramp operations for United Airlines
- Supervised the use of people and equipment to efficiently complete the tasks as directed and within established company standards
- Maintained compliance with company policies and procedures by assuring that established procedures are followed through on, at all times, to ensure a safe and efficient work environment for the customers and their planes, as well as the employees
- Interpreted and communicated to employees items that are in question in the manuals and/or company policy
- Monitored and/or conducted required training of personnel
- Provided employee counseling and discipline as needed
- Maintained working relationship with customers and provided prompt response to service requests.
Education
Aviation Science -
Utah Valley University
Orem, UTHigh School Diploma -
Jordan High School
Sandy, UT06.2013
Skills
Committed to providing excellent customer service
Strong work ethic
Proven leadership skills
Reliability and punctuality
References
Available upon request
Timeline
Flight Attendant
Delta Air Lines, Inc.
03.2023 - Current
Ramp Agent
Delta Air Lines
09.2021 - 03.2023
Aircraft Load Planner
United Parcel Service INC
10.2020 - 07.2021
Builder
Organized Solutions
06.2020 - 10.2020
Ramp Agent Supervisor
Southwest Airlines
11.2018 - 12.2019
Operations Agent
Southwest Airlines
02.2017 - 11.2018
Ramp Agent
Southwest Airlines
06.2016 - 02.2017
Ramp Supervisor
Airport Terminal Services
08.2014 - 05.2016
High School Diploma -
Jordan High School
Aviation Science -
Utah Valley University
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