Ryan Phillabaum
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Warehouse Operator/Customer Service Representative
Revtime Corporation
08.2020 - Current
- Receive containers from overseas
- Loaded pallets ranging in size from standard 48x40 to 6ft by 46in
- Made locations for new inventory & stocked incoming product
- Picked, packed, and shipped UPS shipments daily
- Scheduled LTL freight shipments
- Answered incoming phone calls and emails
- Pick, pack, and ship weekly Amazon FBA orders
- Develop and maintain an inventory and cycle count procedure
Customer service representative
American Family Insurance
10.2018 - 08.2020
- Answered incoming phone calls and emails
- Took multiple messages for agents
- Kept up with filling of all in-house documents
- Provided knowledge of auto and home insurance
- Wrote auto and home insurance policies
Warehouse lead/dock supervisor & customer service
Do My Own Pest Control.com
03.2010 - 10.2018
- Took care of regular/important customer accounts on regular basis
- Processed purchase orders in timely manner to ensure delivery to customers in quick, speedy fashion
- Used UPS, USPS, and FedEx websites to track customer's orders on a daily basis
- Had to stay updated on the product or products that were currently out of stock
- Took multiple customer orders over phone, giving them the product information they needed as well as making sure that they understood the billing and shipping details
- Received incoming material/product from our distributors, verifying accuracy
- Stocked all products received in daily
- Picked and pulled customer orders for shipping
- Responsible for the majority of LTL shipments leaving our warehouse
- Leading up to 10-20 employees at any given time usually depending on the season
- Inventory control- 10-30 cycle counts at the end of shift
- But also responsible for picking discrepancies and product shortages
- Stock- had a group of stockers putting up our received pallets
- Answered all and any questions they had
- Responsible for the accuracy of stocked products.
Restaurant manager
Fosters Bar
12.2006 - 03.2010
- Managed 7-14 employees at any given time
- Scheduling: made schedule for 4-6 cooks and 5-9 front wait staff
- Working around request off and employee no shows\call outs
- Opening and closing facility: As a manager I was always either first in the door for open and last out the door for closing
- Making bank deposits: would make daily deposits at the end of each shift
- Any and all necessary tasks to keep restaurant running properly, run cash register, cooked, prepped, and cleaned
- Ordered all food and inventory from necessary vendors
Education
Associate Degree - Marketing Management
Lanier Technical Institute
05.2005
Tech/Prep Diploma -
Flowery Branch High School
05.2003
Skills
- I have over 12 years of experience in all aspects of the warehouse; picking, packing, stocking , shipping & receiving, and inventory
- Answering customer phone calls and emails
- Managing up to 15 employees to scheduling
- Maintaining inventory and production
- Handling deposits
- Promoting advertisement
- Taking orders
- Maintaining product knowledge and promotions
- Communicating with management on status of production
- Guiding employees to gain productivity
- Forklift and reach truck Certified(10 years)
- Hazmat Certified
- Operating up to 27 ft box truck
Additional Information
- AWARDS AND CERTIFICATIONS : A+ Customer Service training in February 2015; OSHA certified on forklift and reach truck; Has-Mat certified
Timeline
Warehouse Operator/Customer Service Representative
Revtime Corporation
08.2020 - Current
Customer service representative
American Family Insurance
10.2018 - 08.2020
Warehouse lead/dock supervisor & customer service
Do My Own Pest Control.com
03.2010 - 10.2018
Restaurant manager
Fosters Bar
12.2006 - 03.2010
Associate Degree - Marketing Management
Lanier Technical Institute
Tech/Prep Diploma -
Flowery Branch High School
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