Ryan Pickett
San Bruno,CA
Summary
- Network Engineering student at San Jose State University (SJSU) with over a year of experience in Information Technology and seven years in customer service. Demonstrates a strong capacity for enhancing customer satisfaction through adept technical support and clear communication. Aiming to apply technical expertise and customer-focused skills to deliver outstanding solutions in the IT or Telecommunications sectors.
- Connects easily with people, team player but can work well independently
- Skilled in both technical diagnostics and creating positive customer experiences through resourcefulness and a friendly demeanor.
Overview
11
11
years of professional experience
Work History
Security
Allied Universal
Menlo Park, CA
11.2018 - 01.2020
- Stationed at facebook campus helping guests with their badges
- Routine vehicle and building patrol and ensured there were no hazards
Cashier
Walgreens
Millbrae, CA
05.2014 - 07.2019
- Specialized in customer service including greeting customers
- Assisted customers with products and finding items in store
- Completed customer transactions accurately and quickly
Usher
Cinemark Century Theaters
San Bruno, CA
11.2011 - 11.2012
- Guest service including serving popcorn and snacks
- Maintenance recovery in theaters, auditorium and restrooms
- Provided customer service by greeting customers and taking tickets
Disconnect/Reconnect Technician
Milestone Technologies
Fremont, CA
12.2008 - 04.2010
- Disconnect and reconnect computers
- Test computers working properly
- Cable management
Education
Associate of Science Degree - Network Engineering
Skyline College
San Bruno, CA06-2023
Certificate -
Fiber Optics Association
06.2022
Skills
- Customer Engagement
- Friendly and outgoing
- Critical thinking
- Resourcefulness and resilience
- Troubleshooting and diagnosis
- Problem-solving
- Product knowledge expertise
- Installation and repair
- Wireless technology expertise
- Mobile application support
- Network Management
Projects
Ryan's Network Design Proposal, NETX 432 (Networking Concepts), Fall 2021, Build a network with routers and switches., Make the network stable and usable., Use different routing protocols in network., Built network that successfully communicated across the network.
Coursework
- Netx 410 Structured Wiring & Cabling
- Netx 420 PC Configuration and repair
- Netx 432 Routing Concepts & Applications
- Netx 435 Network Security
- Netx 439 Troubleshooting the Internetwork
Timeline
Security
Allied Universal
11.2018 - 01.2020
Cashier
Walgreens
05.2014 - 07.2019
Usher
Cinemark Century Theaters
11.2011 - 11.2012
Disconnect/Reconnect Technician
Milestone Technologies
12.2008 - 04.2010
Associate of Science Degree - Network Engineering
Skyline College
Certificate -
Fiber Optics Association
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