Ryan Potter
Phoenix,AZ
Summary
Competent support specialist well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
State Of Arizona
09.2022 - Current
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Determined hardware system issues using proactive troubleshooting techniques.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Walked individuals through basic troubleshooting tasks.
Registration Specialist
CARVANA
04.2021 - 09.2022
- Performed routine data entry or document management.
- Updated operational records or licensing information using computer terminals.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Stayed up-to-date on multiple state laws and licensing requirements to complete accurate and efficient reviews.
Customer Service Representative
Safelite Solutions
12.2016 - 04.2018
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Infantry Specialist
United States Marine Corps
06.2011 - 02.2015
- Responded to emergencies with speed, efficiency, and knowledgeable assistance.
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
Education
Bachelor of Science - Information Sciences And Technology
Pennsylvania State University
University Park, PA05.2025
Associate of Science - Cisco Networking
Maricopa Community Colleges - Gateway Community College
Phoenix, AZ05.2020
Skills
- Office 365
- Microsoft Excel
- Adobe Platforms
- Cisco
- Written and Oral Communications
- Good Listening Skills
- Cloud Applications
Timeline
Administrative Assistant
State Of Arizona
09.2022 - Current
Registration Specialist
CARVANA
04.2021 - 09.2022
Customer Service Representative
Safelite Solutions
12.2016 - 04.2018
Infantry Specialist
United States Marine Corps
06.2011 - 02.2015
Bachelor of Science - Information Sciences And Technology
Pennsylvania State University
Associate of Science - Cisco Networking
Maricopa Community Colleges - Gateway Community College
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