Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Ryan Potthoff

Sterling,IL

Summary

Dynamic law enforcement professional with extensive experience at Sterling Police Department, excelling in incident management and community engagement. Proven track record in criminal investigations and resource coordination, fostering interagency collaboration. Adept at performance management and employee training, driving operational excellence and enhancing public safety initiatives.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Patrol Sergeant

Sterling Police Department
Sterling, IL
01.2021 - Current
  • Organized shift operations, including assigning tasks, evaluating performance, and providing feedback.
  • Provided critical incident management support at scenes of accidents or criminal activity; coordinated resources from multiple agencies as needed.
  • Participated in community meetings to discuss public safety issues; developed relationships with local leaders and citizens.

Detective

Sterling Police Department
Sterling , IL
03.2017 - 01.2021
  • Interviewed victims and suspects using appropriate techniques in order to collect accurate information about the incident.
  • Collaborated with other law enforcement agencies in the investigation of criminal activities.
  • Maintained professional relationships with members of the community while conducting investigations.

Patrol Officer

Sterling Police Department
Sterling, IL
01.2013 - 03.2017
  • Prepared detailed reports about daily activities and investigations conducted.
  • Responded to radio dispatches regarding disturbances or criminal acts in progress.
  • Investigated suspicious activities, responded to emergency calls, and mediated disputes.

Life Insurance Sales Representative

State Farm Insurance Inc
Bloomington , IL
09.2012 - 01.2013
  • Provided customer service support, including responding to inquiries, resolving complaints, and providing product advice.
  • Negotiated terms and conditions of new contracts with clients.
  • Utilized digital tools such as CRM software systems to track customer interactions and manage leads.

Assistant Store Manager

Barnes and Noble
Bloomington, IL
04.2007 - 02.2010
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Provided training to new employees on company policies and procedures.

Department Manager/Lead Bookseller/Head Cashier

Barnes and Noble
Bloomington, IL
05.2002 - 04.2007
  • Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
  • Resolved customer complaints and issues promptly and professionally.
  • Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.

Education

Staff And Command - Police Staff and Command

Northwestern University Center For Public Safety
Evanston, IL
05-2022

Bachelor of Science - Political Science And Government

Illinois State University
Normal, IL
05-2002

Skills

  • Incident management and crisis negotiation
  • Report writing and public speaking
  • Criminal investigation and community engagement
  • Conflict resolution and performance management
  • Employee training and staff development
  • Workforce planning and performance appraisal

Certification

  • Certified Hostage Negotiator- Phase I and II
  • Certified Crisis Intervention Team Member
  • Certified Illinois Basic Narcotics Officer
  • Certified Lead Homicide Investigator
  • Certified Crime Scene Investigator
  • Certified Youth Officer
  • Certified ALICE Instructor
  • Certified Field Training Officer
  • Past Certified DARE Officer

Affiliations

  • Sterling Police Department Chaplain Coordinator- 2015-Present
  • April House Child Advocacy Center Board of Directors- Secretary and Treasurer
  • Past Whiteside County Drug Court Staff Member
  • Past Whiteside County Healthier Community Partnership Member- Opioid Committee and Alcohol, Tobacco and Other Drugs Committee
  • Past Unit 5 School Safety Committee Member

Timeline

Patrol Sergeant

Sterling Police Department
01.2021 - Current

Detective

Sterling Police Department
03.2017 - 01.2021

Patrol Officer

Sterling Police Department
01.2013 - 03.2017

Life Insurance Sales Representative

State Farm Insurance Inc
09.2012 - 01.2013

Assistant Store Manager

Barnes and Noble
04.2007 - 02.2010

Department Manager/Lead Bookseller/Head Cashier

Barnes and Noble
05.2002 - 04.2007

Staff And Command - Police Staff and Command

Northwestern University Center For Public Safety

Bachelor of Science - Political Science And Government

Illinois State University

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