Ryan Powell

I was a supervisor over the ticket-writing side of the Parking and Transportation Department for Sam Houston State University. I managed the student assistants, I created schedules, assigned individuals to tasks, promoted a higher level of professionalism and ensured that duties were performed.

• Established team priorities, maintained schedules and monitored performance.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Responded to calls in both routine and emergency situations.
• Improved traffic flow through diligent monitoring and enforcement of parking restrictions.
• Implemented efficient patrol routes based on historical data trends, maximizing coverage while minimizing travel time between hotspots.
• Investigated citizen complaints regarding parking violations, addressing concerns efficiently and professionally.

I was a student assistant for the athletic ticket office for Sam Houston State University. I checked tickets at the gates of sports games, walked the aisles during these games to ensure fan and player safety.

• Mentored and tutored individual students needing additional help.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Answered customer questions and pointed individuals in right directions.
• Fielded customer complaints and notified managers.

I was the front-end manager of a Brookshire Brothers grocery store. I handled supervising employees, working on schedules, running financial reports, counting the safe at the end of the night, prepping food and assisting in inventory counting.

• Oversaw cashier operations, bookkeeping, and security.
• Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
• Maintained strong customer relations and effective customer service standards.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.