RYAN PRINCE
Hyattsville,US
Summary
Detail-oriented IT Support professional with hands-on experience in troubleshooting, customer service, and Microsoft 365 administration. Resolves technical issues efficiently while supporting diverse end-users and fostering strong communication in fast-paced environments. Seeking IT Help Desk or Technical Support role to leverage technical expertise and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Trainee
NPower Tech Fundamentals Program
Baltimore, MD
08.2025 - Current
- Delivered front-line technical support to end-users, resolving hardware, software and account access issues.
- Managed user accounts through Microsoft 365 Admin and Microsoft Entra.
- Processed and resolved incoming issues via ticketing system with timely, customer-focused responses.
- Diagnosed and troubleshot complex technical problems, providing clear recommendations and solutions.
- Ensured timely escalation of unresolved issues to higher support levels.
- Collaborated in team-based projects to strengthen communication, project execution and customer service skills.
Laborer
Johnson's Piano Moving
Laurel, MD
05.2018 - Current
- Acted as the first point of contact for customers, providing updates, arrival times, and professional communication.
- Managed inventory and organized precise packing/storage solutions to protect customer property.
- Maintained strong relationships with clients through consistent service and attention to detail.
- Coordinated with team members to ensure safety and prevent equipment or property damage.
- Performed routine equipment maintenance checks to support safe and efficient operations.
IT Help Desk Technician
NPower Tech Fundamentals Program Community Outreach
Baltimore, MD
10.2025 - 10.2025
- Provided technical support for community members' laptops and devices.
- Executed system updates, configurations, and account adjustments to maintain optimal device performance.
- Developed step-by-step guides to assist users in navigating new operating systems effectively.
- Documented work performed to empower clients in resolving future issues independently.
- Escalated advanced issues to ensure proper resolutions.
Office Installer
Personal Project
DC, US
05.2025 - 05.2025
- Installed and configured office laptops, printers, and peripheral devices to support daily operations.
- Completed software updates and established reliable device connections to maintain operational efficiency.
- Set up SmartTV IoT devices, ensuring seamless network connectivity for enhanced user experience.
Education
NPower Tech Fundamentals Program - Information Technology Candidate
NPower Tech Fundamentals Program
MD12-2025
High School Diploma -
DuVal High School
MD05-2018
Skills
- Technical support
- Systems configuration
- Network troubleshooting
- Device installation
- Power Shell
- Microsoft 365 Admin
- Microsoft Entra ID
- Communication skills
Certification
• Azure Fundamentals (AZ-900)
• CompTIA A+
• CompTIA Tech+ (FC0-U71)
• Google Cybersecurity Certificate
• Google IT Support Professional Certificate
• CompTIA A+
• CompTIA Tech+ (FC0-U71)
• Google Cybersecurity Certificate
• Google IT Support Professional Certificate
Timeline
IT Help Desk Technician
NPower Tech Fundamentals Program Community Outreach
10.2025 - 10.2025
Trainee
NPower Tech Fundamentals Program
08.2025 - Current
Office Installer
Personal Project
05.2025 - 05.2025
Laborer
Johnson's Piano Moving
05.2018 - Current
NPower Tech Fundamentals Program - Information Technology Candidate
NPower Tech Fundamentals Program
High School Diploma -
DuVal High School