RYAN RAGSDALE
RIPON
Summary
Knowledgeable maintenance professional performing preventive, predictive and corrective actions to keep equipment operating at peak performance. Strong troubleshooting and diagnostic abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Engineer
Eaton Corp
09.2019 - Current
- Customer contact including sales and maintenance Experience with VRLA batteries as well as Lithium battery certified Project management lead Salesforce trained
- Coordinated smooth installations of products at customer locations.
- Troubleshoot issues successfully, using standard protocols and personal expertise to locate root causes of product problems.
- Supported efficient operations by completing accurate documentation and timely work orders.
- Addressed technical concerns with desk-side and remote support, as well as training for users of all skill levels.
- Facilitated one of the largest sales in the country
Battery Technician
Lorbel Critical Services
01.2018 - 01.2019
- Unpacking battery pallets Removal & replacement of VRLA batteries safely Battery connection and coordinating with other locations for best customer experience
Project Team Specialist
Best Buy
01.2016 - 09.2019
- Terminated CAT 6 cable
- Installed IR Blasters, Access Points, POS Systems, ect.
- Assisted in planning and implementation of projects.
- Obtained and analyzed basic reporting metrics.
- Managed project documentation and deliverables by version.
- Utilized "Service Now!" to manage workload.
Education
High School - General
Ripon High School
Ripon, California06.2012
Skills
- Communication
- Customer Education
- Project Management
- Strategic Planning
- Safety and Quality
- Technology
- Remote Support
- Network Diagnostics
- Hardware Troubleshooting
- Critical thinking
Certification
EPA 608 Universal
Timeline
Customer Service Engineer
Eaton Corp
09.2019 - Current
Battery Technician
Lorbel Critical Services
01.2018 - 01.2019
Project Team Specialist
Best Buy
01.2016 - 09.2019
High School - General
Ripon High School
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