Dynamic professional with a robust background in CAD software and simulation sales, complemented by a proven ability to cultivate strong customer relationships and accurately assess client needs. Exceptional communication and interpersonal skills drive a commitment to delivering outstanding customer service. Transitioned from a successful career in broadcasting, where extensive experience as a sportscaster and radio host honed the ability to engage diverse audiences. Embracing a sales career has enabled the pursuit of meaningful work that balances professional fulfillment with family priorities.
Work History
Enterprise Account Manager
2 Years 4 Months
GoEngineer | 06.2024 - Current
Built strong relationships with key clients to support business growth and improve customer satisfaction.
Reviewed account performance and spotted upsell and cross-sell opportunities.
Worked with internal teams to match product offerings with client needs and market trends.
Supported contract negotiations to secure favorable terms while keeping client relationships strong.
Served as main contact for account questions and built trust with key decision-makers.
Managed key accounts to maintain high client satisfaction and retention.
Created tailored strategies for each account to strengthen partnerships and improve results.
Account Executive
1 Year 3 Months
WebOps | 02.2023 - 05.2024
Built strong client relationships to support business growth and customer satisfaction.
Reviewed account performance and identified upsell and cross-sell opportunities.
Partnered with internal teams to align product offerings with client needs and market trends.
Handled contract negotiations to secure favorable terms while maintaining client partnerships.
Served as main contact for account matters and built trust with key decision-makers.
Managed portfolio of key accounts to support client satisfaction and retention.
Created custom strategies for each account to strengthen partnerships and improve outcomes.
Senior Sales Executive
10 Months
Vias3D | 04.2022 - 02.2023
Built strong client relationships to support business growth and customer satisfaction.
Reviewed account performance and found upsell and cross-sell opportunities.
Worked with internal teams to match product offerings with client needs and market trends.
Handled contract negotiations to secure favorable terms while maintaining client partnerships.
Served as main contact for account matters and built trust with key decision-makers.
Managed key account portfolio to support client satisfaction and retention.
Created custom strategies for each account to strengthen partnerships and improve outcomes.
Director of Sales
1 Year
Enhatch | 03.2021 - 03.2022
Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
Achieved regional sales targets through effective territory management and relationship building with key clients.
Streamlined sales processes by identifying inefficiencies, implementing new tools, and providing training to the team.
Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
Launched new products successfully into the market, coordinating marketing initiatives and comprehensive sales campaigns.
Developed high-performing sales teams through targeted recruitment, training, mentoring, and coaching activities.
Account Manager
2 Years 7 Months
DRD Technology | 08.2018 - 03.2021
Increased client satisfaction by building strong relationships and addressing their needs promptly.
Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Developed customized account plans for clients to help them achieve their business goals.
Collaborated with sales team to identify potential upsell opportunities and expand client base.
Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
Inside Sales Representative
4 Years 1 Month
BS&B Safety Systems | 03.2011 - 04.2015
Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and crossselling.
Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
Collaborated with marketing team to develop targeted promotional campaigns that drove increased engagement from prospective customers.
Civil Account Manager
4 Years 1 Month
Hilti | 03.2005 - 04.2009
Increased client satisfaction by building strong relationships and addressing their needs promptly.
Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Developed customized account plans for clients to help them achieve their business goals.
Collaborated with sales team to identify potential upsell opportunities and expand client base.
Streamlined internal processes for better efficiency in account management tasks.
Education
B.S - Business/Organizational Leadership with Marketing
Southern Nazarene University | 2003
Skills
SaaS Experience
Customer Service
Sales Projections
Sales Records Management
Problem Solving
Salesforce Software
HubSpot Software
Digital Sales
Cold Calling
Account Servicing
Client Relationship Management
Territory Management
Skills
Business Development
Account Development
Client Relations
Customer Needs Assessment
Consultative Selling
Enterprise Account Management
Strategic Account Planning
Business Development
Relationship Building
Revenue Growth
Solution Selling
Account Expansion
Negotiation
Customer Retention
Pipeline Management
Competitive Selling
Prospecting
Sales Forecasting
CRM Management
Accomplishments
Won DRD Salesperson of the Year award, 2019
Exceeded annual sales quota through strategic account planning, consultative selling, and expansion of existing customer relationships.
Grew revenue within strategic enterprise accounts by identifying upsell, cross-sell, and expansion opportunities across additional products, departments, and locations.
Closed large, complex software deals by managing the sales process from discovery and solution development through negotiation and contract execution.
Won competitive displacement opportunities by identifying customers using competing software and demonstrating the business value of switching to your solutions.
Built and maintained high-value customer relationships by serving as a trusted advisor, improving customer retention, driving renewals, and creating long-term account growth.
Timeline
Enterprise Account Manager
GoEngineer
06.2024 - CurrentRead More
Account Executive
WebOps
02.2023 - 05.2024Read More
Senior Sales Executive
Vias3D
04.2022 - 02.2023Read More
Director of Sales
Enhatch
03.2021 - 03.2022Read More
Account Manager
DRD Technology
08.2018 - 03.2021Read More
Real Estate Agent
Coldwell Banker Select - Tulsa Real Estate
04.2015 - 08.2018Read More
Inside Sales Representative
BS&B Safety Systems
03.2011 - 04.2015Read More
Civil Account Manager
Hilti
03.2005 - 04.2009Read More
Southern Nazarene University
B.S from Business/Organizational Leadership with Marketing