NICOLE STEPHENS
Atlanta,GA
Summary
Results-driven Client Success Leader with expertise in managing B2B enterprise technology accounts. Secured $1M+ in recurring revenue by implementing strategic success plans and conducting executive business reviews, fostering long-term partnerships that drive measurable growth and product adoption.
Overview
19
19
years of professional experience
Work History
Enterprise Account Manager
Meridian Cooperative
Atlanta, GA
01.2025 - Current
- Led executive business reviews and strategic success planning to align solutions with client objectives, drive adoption, and support growth initiatives.
- Served as trusted customer advisor, identified adoption opportunities and expansion initiatives across FIS, GIS, CIS, and cybersecurity solutions.
- Monitored account health and renewal risk, retained two at-risk clients, and safeguarded $1M+ in recurring revenue.
- Delivered cloud-based, browser-based management solutions supporting utility company operations.
Senior Account Executive
Edge Solutions
Atlanta, GA
01.2013 - 01.2025
- Built and maintained trusted client partnerships spanning 10+ years through proactive engagement, executive relationship management, and measurable business outcomes.
- Drove adoption and utilization of cloud and managed services through data migrations, cloud implementations, and platform onboarding initiatives.
- Led cross-functional technical teams through critical incident escalations, serving as the executive point of contact to drive resolution and stakeholder alignment.
- Earned multiple President’s Club awards for sustained client loyalty, revenue growth, and account performance.
- Delivered technology solutions spanning cloud computing, managed services, data center management, virtualization, and cybersecurity.
Senior Account Manager, IT Hardware Maintenance Sales
SEI
Atlanta, GA
01.2011 - 01.2013
- Earned Top Salesperson recognition within the first year through strong relationship management and revenue growth.
- Built trusted relationships with CIOs, IT Directors, and network administrators across Fortune 500 enterprise technology environments.
- Developed new accounts and retained existing clients as the first sales representative assigned to the Atlanta territory.
- Delivered business and technology management consulting solutions tailored to client needs.
Senior National Account Executive, Emergency Medicine
LocumTenens.com
Atlanta, GA
01.2010 - 01.2011
- Cultivated executive relationships with C-level leaders, VPs of Medical Affairs, and department chairs across major healthcare systems to drive strategic alignment.
- Collaborated cross-functionally and led three Account Executives to deliver 100+ national client contracts and $2.5M+ in new business.
- Conducted executive business reviews and secured long-term partnerships, improving client satisfaction and retention.
- Supported national healthcare staffing organization in physician and advanced practitioner placement across U.S. healthcare facilities, enhancing service delivery and client engagement.
Account Executive, Anesthesia Sales
LocumTenens.com
Atlanta, GA
01.2008 - 01.2010
- Expanded six-state territory through strategic partnerships with hospitals and physicians, achieving Top Producer recognition.
- Facilitated physician and advanced practitioner placements for national healthcare staffing organization across U.S. healthcare facilities.
- Developed client relationships to ensure effective communication and service delivery.
- Managed contract negotiations with healthcare providers and facility administrators.
- Coordinated scheduling for healthcare professionals across various specialties.
Education
Bachelor of Arts -
University of North Carolina At Charlotte
Charlotte, NCSkills
- Customer Relationship Management
- Strategic Account Development
- Client Retention Strategies
- Churn prevention
- Health scoring
- Product adoption
- Business reviews
- Escalation Management
- Onboarding implementation
- Cybersecurity Solutions
- Cloud Solutions
- B2B Infrastructure & SaaS Sales
- Data-driven management
- FIS & CIS SaaS Solutions
Timeline
Enterprise Account Manager
Meridian Cooperative
01.2025 - Current
Senior Account Executive
Edge Solutions
01.2013 - 01.2025
Senior Account Manager, IT Hardware Maintenance Sales
SEI
01.2011 - 01.2013
Senior National Account Executive, Emergency Medicine
LocumTenens.com
01.2010 - 01.2011
Account Executive, Anesthesia Sales
LocumTenens.com
01.2008 - 01.2010
Bachelor of Arts -
University of North Carolina At Charlotte