Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ryan Ramos

San Antonio,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.

Overview

12
12
years of professional experience

Work History

Premise Technician

AT&T
02.2016 - Current
  • Maintained company vehicle and company equipment ensuring cleanliness and proper function.
  • Installation and repair of Uverse tv, internet, and phone.
  • Maintain customers traditional land line services and install up to date equipment that AT&T now provides for all pots wireline services.
  • Thorough explanations on all AT&T provided services and equipment to multiple customers daily.
  • Assist in training all new hires to ensure work is being done correctly and customers are being handled diligently.
  • Appointed to assist technicians with any questions or concerns they have in the field from every days tasks to how to respond when asked questions by our customers.
  • Proper and safe use of all company tools and equipments to provide safety for myself and others at all times.
  • Lead others by setting examples and high expectations.
  • Properly troubleshooting and installing services to provide the customer with upmost quality service.
  • Communicate with technicians and customers on a daily basis and able to answer all questions in a professional and articulate manner.
  • Properly splice fiber and copper facilities.

Linesman

Bill Millers Bar-B-Q
06.2012 - 12.2015

Cooked quality food to provide for customers.


Education

None - Kinesiology

Palo Alto College
1400 W Villaret Blvd

High School Diploma -

East Central High School
7173 FM 1628
06.2013

Skills

  • Network Wiring
  • Regulatory Compliance
  • Reading Comprehension
  • Installation and Configuration
  • Writing Reports
  • Great leadership skills
  • Safety in the work environment
  • Installing and Repairing Equipment
  • Service Requests
  • Machine Tools
  • Educating Customers
  • Diagnosing Issues
  • Project Deadlines
  • Installing Equipment
  • Quality Improvement
  • Superior Troubleshooting Skills
  • Service Quality
  • Customer Satisfaction
  • Safety Awareness
  • Pole Climbing
  • Special Requests
  • Work extremely well with others and able to solve problems in a professional and timely manner

Timeline

Premise Technician

AT&T
02.2016 - Current

Linesman

Bill Millers Bar-B-Q
06.2012 - 12.2015

None - Kinesiology

Palo Alto College

High School Diploma -

East Central High School
Ryan Ramos