Donterrio Watkins
Fort Worth,TX
Summary
Looking to build upon skills and tackle new responsibilities. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality control, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Talented Process Technician bringing 8 years experience in production environments. Known for commitment to increasing production efficiency, reducing downtime and costs and maximizing plant efficiency to drive customer satisfaction. Quick-learning with excellent communication and leadership skills. Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
12
12
years of professional experience
Work History
Premise Technician
AT&T
03.2015 - Current
- Installed and repaired fiber services and telecommunication equipment.
- Team lead on MDU projects
- Managed and prioritized customer service requests to achieve prompt resolution.
- Provided training to customers to enhance use and understanding of network systems.
- Installed wiring, cabling and networking hardware on customer premises.
- Responded to customer calls and emails to answer questions about products and services.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Quality Control/Consolidation/Logistics Specialist
TTI
09.2012 - 03.2015
- Order picker
- Consolidated items to effectively get orders out to customers
- Transported inventory items to appropriate locations using order pickers, forklifts, stand up pickers, reach trucks
- Operated equipment while observing standard safety procedures
- Inspected conveyers and shipping equipment and used troubleshooting approaches to keep machines operational for all shifts
- Quality control, verified correct items picked, verified were in working order, and that orders was completed to be shipped out.
- Packaged items to be shipped out.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Worked with customers to integrate processes and correct issues.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Achieved team goals by guiding employees in coordinating and deploying best practices.
- Validated inventory levels and updated systems using handheld devices.
- Detected and resolved multifaceted issues related to business direction and operations.
- Assisted in managing inventory levels, performing routine cycle counts, and reconciling discrepancies as needed.
- Used hand-held scanners and physical logs to accurately track item movements
Overnight Stocker and Receiver
Walmart
01.2012 - 09.2012
- Monitored and managed stock levels of goods to verify availability of products.
- Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Greeted customers and directed to requested products.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
- Assisted in inventory management, conducting regular audits and addressing discrepancies to ensure accurate stock levels.
- Enhanced customer experience by keeping shelves fully stocked and ensuring products were easily accessible.
- Reduced out-of-stock incidents by promptly unloading delivery trucks and efficiently sorting received goods.
- Collaborated with team members to complete large-scale restocking projects within tight deadlines.
- Ensured proper storage of perishable items, adhering to company guidelines and food safety regulations.
- Increased overall store cleanliness by sweeping, mopping, and dusting during overnight shifts.
- Facilitated smooth transitions between shifts by effectively communicating completed tasks and pending responsibilities to oncoming staff members.
- Promoted safe work environment by adhering to company protocols and promptly reporting any hazards or concerns.
- Maximized available floor space for merchandising through efficient backroom organization and inventory maintenance procedures.
Education
High School Diploma -
Western Hills High School
Fort Worth, TX05.2010
Skills
- Customer service
- Technical support
- Wire knowledge
- Superior Troubleshooting Skills
- Quality control
- Optical equipment testing
- Employee training
- Tool repair and maintenance
- Safety knowledge
- Effective at multi-tasking
- Strong team player
- Dependable and reliable
- Device configuration
- Cable and Cat5e termination
- Fiber splicing
- Writing Reports
- Network Wiring
- Sales Expertise
- Computer Proficient
- Customer Relations
- Typing Proficient
- Account Management
- Critical Thinking
- Network configuration
- Hardware diagnostics
- Component Replacement
- Data Recovery
- Proficient in windows and Mac software
- Quality Control Analysis
Timeline
Premise Technician
AT&T
03.2015 - Current
Quality Control/Consolidation/Logistics Specialist
TTI
09.2012 - 03.2015
Overnight Stocker and Receiver
Walmart
01.2012 - 09.2012
High School Diploma -
Western Hills High School