Ryan Ramos
Kennewick,WA
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
Kennewick, WA
01.2024 - Current
- With this job, I was given the responsibility of making sure the floor is running as efficiently as possible, with breaks and our peak times. Performing this, while also ensuring our shop is set up for success for the time to come, and for the next shift. This position also required deposit and money preparation and finalization.
Shift Supervisor, Mobster
Ducth Bros.
, WA
07.2021 - 12.2023
- As a supervisor, I was responsible for making sure my floor was moving in the most efficient way possible, as well as keeping my customers fulfilled with their experience and my employees wanting to walk through the door. I was also given the responsibilities of ordering for the shop and keeping money in order, including deposits and change orders.
- As a Mobster, I was given the responsibility of traveling to other locations within the United States and teaching new hires the standards and expectations of the company Dutch Bros.
Barista
Dutch Bros
Kennewick, WA
10.2020 - 07.2021
- As a barista, I was learning to connect with customers and stay focused in a fast-paced environment. This job also boosted my multi-tasking ability, as well as my ability to connect to people who have nothing in common.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Certified Nursing Assistant
From The Hearth
Kennewick, WA
01.2019 - 03.2020
- As a Nursing assistant at an elderly care place, I was responsible for ensuring each of my 5 assigned residents got through the daily necessities of life, including medicine, bathing, eating, etc.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Provided emotional support to family members regarding end-of-life decisions.
Facilities Member
Columbia Basin Church
Kennewick, WA
10.2018 - 08.2019
- As a facility member, my duties entailed making sure an entire church was ready and presentable for the upcoming events and Sunday schedules.
Crew Member
Mcdonalds, PDI FOODS
Kennewick, WA
01.2018 - 10.2018
- As a McDonald's Crew Member, I worked through the drive-through and front counter, learning exceptional customer service and cash handling skills, as well as getting used to a fast-paced environment.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Education
High School Diploma -
Kennewick High School
Kennewick, WA06-2019
Some College (No Degree) - Medicinal and Pharmaceutical Chemistry
Columbia Basin College
Pasco, WASkills
- Customer-Oriented
- Sales monitoring
- Schedule Management
- Staff Motivation
- Cash handling ability
- Staff Scheduling
- Training and mentoring
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Certified Nursing Assistant
References
References available upon request.
Timeline
Shift Supervisor
Starbucks
01.2024 - Current
Shift Supervisor, Mobster
Ducth Bros.
07.2021 - 12.2023
Barista
Dutch Bros
10.2020 - 07.2021
Certified Nursing Assistant
From The Hearth
01.2019 - 03.2020
Facilities Member
Columbia Basin Church
10.2018 - 08.2019
Crew Member
Mcdonalds, PDI FOODS
01.2018 - 10.2018
High School Diploma -
Kennewick High School
Some College (No Degree) - Medicinal and Pharmaceutical Chemistry
Columbia Basin College