Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ryan Ramos Castro

Brooklyn,NY

Summary

Highly dedicated and motivated professional with demonstrated strengths in customer service, time management, health care, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Home Health Caregiver

HeartShare
03.2024 - 01.2025
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients with daily living activities, improving their overall quality of life.
  • Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
  • Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.

Problem Solver

Amazon
09.2021 - 03.2024
  • Defined problem to identify, prioritize and select alternatives.
  • Looked outside known experience to find solutions and produce results.
  • Employed various tools and equipment to find solutions to difficult or complex issues.
  • Managed over 20 deliveries per day, picking and packing items quickly to meet tight schedules.

Customer Service Specialist

ShopRite
01.2019 - 09.2021
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.

Education

High School Diploma -

Transit Tech. High School
Brooklyn
01-2016

Skills

  • Meal preparation
  • Physical therapy support
  • Emotional support
  • Inventory control
  • Stock rotation
  • Database management
  • Problem solver
  • Microsoft competent
  • Order management
  • Effective communicator
  • Clerical support
  • Conflict resolution

Certification

IC3 Digital literacy certification

Timeline

Home Health Caregiver

HeartShare
03.2024 - 01.2025

Problem Solver

Amazon
09.2021 - 03.2024

Customer Service Specialist

ShopRite
01.2019 - 09.2021

High School Diploma -

Transit Tech. High School

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Ryan Ramos Castro