Ryan Ray
Cabot,Arkansas
Summary
Experienced in all aspects of claims, including policy language, liability and injury, and auto property damage handling. Thrives in a fast-paced environment, effectively communicates with fellow appraisers, agents, claim handlers, and customers. Proven ability to build trusting relationships and think critically to solve problems. Highly organized and efficient, with a strong focus on planning and organizing activities to deliver excellent customer service.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Auto Estimatics Appraiser
State Farm
03.2023 - Current
- Document condition and special features to provide accurate estimates.
- Create detailed assessments of damages to vehicles.
- Enhance customer satisfaction by delivering honest advice to claims handlers, agents, and customers in regards to repair work and body shop processes.
- Develop and maintain courteous and effective working relationship with local shops.
- Assist team manger each month by presenting in team's weekly huddle.
Manage Repair Representative
Progressive Insurance
12.2021 - 03.2023
- In charge of managing repairs in the largest Network Shop in the state
- Responsibilities included completing estimates and supplements, giving accurate and detailed estimate descriptions to customers prior to repairs, managing rentals, completing total loss evaluations for claim file owners, managing network shop performance, and verifying customer satisfaction of repairs.
Senior Outside Property Damage Appraiser
Trexis Insurance Companies
07.2007 - 12.2021
- In charge of all property damage exposures in central Arkansas, managing 7 – 8 tasks per day.
- Negotiated with body shops, supervised repair process of vehicles, and handled all customer service questions in the central Arkansas area.
- As an outside property damage representative, managed my own schedule with little supervision.
- Furthermore, as a senior appraiser, filled in for direct supervisor when he was out of the office.
Claims Representative II and Property Damage Network Representative
Progressive Casualty Insurance
06.2006 - 07.2007
- Responsible for the claims handling process from start to finish: taking in claims, handling coverage and liability investigations, evaluating light to moderate soft tissue injuries, and writing property damage estimates on vehicles.
- Supervised four network shops, managing their productivity and customer service.
- Maintained contact with customers during the repair process of their vehicles then followed-up with them to resolve any customer satisfaction issues.
- After assuming this position, transformed a region with poor productivity by company standards to one that exceeded performance expectations.
Property Damage Network Representative and Claims Representative II
Progressive Casualty Insurance
04.2004 - 06.2006
- Completed property damage estimates on vehicles.
- In charge of four to six network shops, supervising their productivity and customer service,
- Maintained contact with customers during the repair process of their vehicle then followed-up with them to resolve any rework issues.
- Before becoming a property damage network representative, worked as a claims representative, taking in claims and resolving liability, injuries, and property damage.
Assistant Manager
Enterprise Rent-A-Car
07.2001 - 04.2004
- Responsible for employee development, accounts receivable, and setting up and maintaining corporate accounts.
- Trained employees in selling techniques related to additional products and benefits offered by the company.
- Assisted the branch manager with day to day operations of the rental branch and performed management duties when acting manager was out of the office.
Education
Bachelor of Arts in Political Science -
Lyon College
Batesville, Arkansas05.2001
Skills
- Client Communication
- Documentation requirements
- Schedule Management
- Time management abilities
- Excellent Communication
- Professionalism
- Adaptability and Flexibility
- Teamwork and Collaboration
Certification
- I-CAR Platinum Certified 4/2023
- Property Damage III Advanced Estimatics Course, 04/2006
- Property Damage Level II, 02/2006
- Property Damage Level I, 04/2005
- Casualty Level I, 04/2005
- Injury Level I, 04/2005
Professional Interests
- Managerial position
- Client communication
References
Available upon request
Timeline
Auto Estimatics Appraiser
State Farm
03.2023 - Current
Manage Repair Representative
Progressive Insurance
12.2021 - 03.2023
Senior Outside Property Damage Appraiser
Trexis Insurance Companies
07.2007 - 12.2021
Claims Representative II and Property Damage Network Representative
Progressive Casualty Insurance
06.2006 - 07.2007
Property Damage Network Representative and Claims Representative II
Progressive Casualty Insurance
04.2004 - 06.2006
Assistant Manager
Enterprise Rent-A-Car
07.2001 - 04.2004
Bachelor of Arts in Political Science -
Lyon College