Ryan Reed
Raleigh,NC
Summary
At the North Carolina Department of Natural and Cultural, I excelled as a Historic Interpreter II/Assistant Manager, where my adept client support and critical thinking significantly enhanced customer satisfaction. Leveraging skills in multitasking and public education, I successfully delivered real-time, accurate oral interpretations during special events, contributing to a notable improvement in service quality.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Historic Interpreter II /Assistant Manager
North Carolina Department of Natural and Cultural
04.2013 - 10.2024
- Communicated with clients to understand interpreting needs and provide best service possible.
- Prepared for interpreting tasks by researching and gathering information about tasks beforehand.
- Maintained message content, tone, and emotion as closely as possible.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Contributed to increased customer satisfaction by addressing client concerns through professional interpretation services.
Education
Bachelor of Science - Social Sciences
Western Carolina University
Cullowhee, NCSkills
- Client support
- Time management
- Multitasking
- Attention to detail
- Organizational skills
- Critical thinking
- Document creation
- Public education
- Professional ethics
- Client confidentiality
- Reliability
- Team collaboration
Certification
- First Aid Certification
- [State] Driver's License
Timeline
Historic Interpreter II /Assistant Manager
North Carolina Department of Natural and Cultural
04.2013 - 10.2024
Bachelor of Science - Social Sciences
Western Carolina University
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