Ryan Reggio
Texarkana,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Can acquire new technologies and methodologies quickly, works well under tight deadlines, and communicates clearly. Has high self-standard, is punctual, and strives to be a great coworker.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Network Administrator
Texarkana Arkansas School District
Texarkana, AR
01.2023 - Current
- Worked closely with the Network Administrator in resolving network-related issues
- Worked out in the field to relay information to Network Admin
- Provided IT support for common hardware or software issues
- Imaged and deployed roughly one hundred computers for campuses
- Maintained positive 'customer-like' relationships with administration and staff that I supported
- Consistently followed up with staff about the status of their work orders if needed.
- Reduced downtime by proactively troubleshooting and resolving network connectivity issues in a timely manner.
Business IT Analyst
Medical Practice Success
Texarkana, TX
06.2022 - 12.2022
- Performed daily audits in various EMR/PM software systems
- Provided technical support for in office and remote employees
- Hardware related issues: Monitors, Printers, Scanners, Peripheral (keyboards, mice, webcams)
- Software related issues: Office 365, Windows 10/11 bugs, EMR/PM glitches
- Worked closely with upper level management in performing large projects such as data migrations.
Measurement Technician
Apex Measuring
Shreveport, LA
11.2021 - 02.2022
- In-home profession flooring measurement for Lowe's (primary contractor)
- Coordinated appointments with customers
- Explained the process clearly and kept the customer informed.
Smartsheet Build Engineer
Xpanxion, LLC
Bossier City, LA
09.2020 - 07.2021
- Client relationship management for Smartsheet (primary contractor)
- Worded with team members to build multi-tiered client solutions
- Tracked billable hours accurately and efficiently
- Experience with Smartsheets premium applications: Smartsheet Control Center, Calendar App, Pivot, Data Mesh, Data Shuttle, Dynamic View.
Computer Operator II
General Dynamics
Bossier City, LA
03.2020 - 09.2020
- Remote technical support
- Ticket management, including triage and escalation
- Customer relationship management.
Owner
Reggio Videography
Haughton, LA
03.2018 - 10.2019
- Part-time business
- Produced wedding videos for clients around the Ark-La-Tex
- Produced content for other types of events.
Marketing Producer
KSLA News 12
Shreveport, LA
01.2019 - 07.2019
- Developed promos for TV and Social Media
- Assisted with commercial and promotional shoots
- Assisted with editing and shooting in support of the Ark-La-Tex Weekend page.
Video Content Creator
Social Media Lady
Haughton, LA
01.2018 - 01.2019
- Independent Contractor
- Filmed commercial content at client locations around the Shreveport/Bossier area
- Edited content to produce one-minute commercials for social media packages.
Freelance Camera Operator
Toadstone Media
Bossier City, LA
09.2017 - 11.2018
- Served as both assistant videographer and primary videographer
- Produced content for wedding video projects
- Maintained all equipment and technology.
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT01.2024
Associate of Applied Science - Communication Media
Bossier Parish Community College
Bossier City, LA12.2018
High School Diploma -
Haughton High School
Haughton, LA05.2016
Skills
- CompTIA A Certification
- CompTIA Network Certification
- Wireless Networking
- Network Troubleshooting
- Technical Troubleshooting
- Hardware Installation
- Experience With Active Directory
- Customer Support
- Team Collaboration
- Attention to Detail
- Quick Learner
Certification
- CompTIA Project+
- CompTIA A+
- CompTIA Network+
- ITILv4 Foundation Certification in IT Service Management
- AWS Certified Cloud Practitioner
- LPI Linux Essentials
References
- Patrice Pash, Director of Client Operations, Medical Practice Success, (815) 995-7066, patrice.pash@gmail.com
- Tim Rash, Delivery Manager, Xpanxion, LLC, (515) 441-6908, timrash@xpanxion.com
- Terri Netherlin, Market Manager, Apex Measuring, (318) 540-5583, tnetherlin@apexmeasuring.com
Timeline
Assistant Network Administrator
Texarkana Arkansas School District
01.2023 - Current
Business IT Analyst
Medical Practice Success
06.2022 - 12.2022
Measurement Technician
Apex Measuring
11.2021 - 02.2022
Smartsheet Build Engineer
Xpanxion, LLC
09.2020 - 07.2021
Computer Operator II
General Dynamics
03.2020 - 09.2020
Marketing Producer
KSLA News 12
01.2019 - 07.2019
Owner
Reggio Videography
03.2018 - 10.2019
Video Content Creator
Social Media Lady
01.2018 - 01.2019
Freelance Camera Operator
Toadstone Media
09.2017 - 11.2018
Bachelor of Science - Information Technology
Western Governors University
Associate of Applied Science - Communication Media
Bossier Parish Community College
High School Diploma -
Haughton High School