Led and mentored team members, ensuring timely and high-quality completion of tasks.
Developed strategies to enhance team productivity and elevate customer service levels.
Conducted training sessions to familiarize newly hired personnel with essential procedures.
Assisted in the development of plans for upcoming projects, initiatives, and goals as directed by the manager.
ClickList Manager
Smiths Food And Drug
Albuquerque, NM
06.2023 - 03.2024
Developed and implemented strategies to enhance customer satisfaction and foster loyalty
Generated concise monthly reports that highlighted the key operational performance metrics for senior management.
Provided coaching, mentoring, and training to team members to boost job performance.
Conducted regular staff meetings to discuss progress and identify areas for improvement.
Provided guidance on company policies and procedures to effectively resolve employee conflicts
Apparel Lead
Dicks Sporting Goods Distribution Center
Albuquerque, NM
10.2022 - 05.2023
Managed coaching and disciplined an apparel team of up to 10 members while providing them with insights into customer interactions, sales techniques and technical skills
Pre Loader
UPS
Piqua, OH
02.2021 - 09.2022
Loaded and unloaded freight from trucks with a hand-truck or pallet jack.
Assisted with unloading trailers manually when necessary using appropriate tools such as dollies or carts.
Loaded box trucks, sorted packages on belts, loaded heavy equipment that couldn't go on belts.
Academy Sports and Outdoors Apparel Associate at Academy Sports and OutdoorsAcademy Sports and Outdoors Apparel Associate at Academy Sports and Outdoors