Ryan Rhoden
Operations Manager
Hammond,Indiana
Summary
Seasoned Store Operations Manager with 5 years of experience specializing in management of electronic retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
Work History
Consulting Practice Manager
Asurion Tech Repair & Solutions
Chicago, IL
02.2020 - Current
- Lead moderator for uBreakifix internal forums.
- Collaborated with other franchisee groups to form focus classes evaluating and training managers for advanced specialties.
- Analyzed franchisees upon request as outside audit to improve operations on average of 10% after 6 months.
- Cultivated technicians to form cross-departmental and intra-regional team to develop improved training guides and advanced troubleshooting to root issues.
- Influenced and maintained relationships across division and company lines to quickly pass knowledge and influence change.
- Secured part vendor relationships across multiple store groups.
- Demonstrated financial skills, managed practice budget, analyzed budget variance and implemented action plans.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Collaborated with multiple store managers across different markets to maintain daily operations.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Successfully negotiated client contract renewals to create increased revenue.
Store Manager
UBreakiFix By Asurion
Chicago, IL
08.2019 - Current
- Motivated team members to generate action plan to Serve, Solve, and Sell Connected Home products
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Orchestrated multiple close relations with OEM Brand Partner teams to find quick solutions across broad scopes of issue sets
- Composed training guides and quality assurance checks across diverse number of store locations to solve common troubleshooting issues
- Programmed tools to record monthly inventory levels as well as project future needs
- Ability to break complex store scenarios to root issues and fine-tune strategies
- Modified inventory through routine unit counts and reduced shrink from 6% to 2.5% while generating additional repair opportunities
- Improved yearly revenue from 800 thousand to 1.2 million dollars in gross sales.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Introduced new methods, practices and systems to reduce turnaround time.
Store Lead
UBreakiFix
Port Charlotte, FL
12.2017 - 08.2020
- Improved franchisee operations across 5 locations and increased monthly revenue from 25 thousand to 37.5 thousand with new process improvements and repair avenues
- Reorganized team members to build successful Connected Home commission model enticing employees to participate in offering Home+ products
- Forged and grew supplier relationships to eliminate product placement gaps and inventory shortfalls
- Showcased Samsung Partnership Beta as original flagship locations
- Evaluated Remote Tech Beta for establishing best practices with repair scope and volume.
Education
Master of Science - Mathematics And Computer Science
University of Illinois At Chicago
Chicago, IL 08.2020 - Current
Bachelor of Science - Mechanical Engineering
University of Illinois At Chicago
Chicago, IL 06.2020 - Current
Bachelor of Science - Computer Science
Florida SouthWestern State College
Fort Myers, FL 05.2015 - 07.2019
Skills
Team leadership and coaching
undefinedTimeline
Master of Science - Mathematics And Computer Science
University of Illinois At Chicago
08.2020 - Current
Bachelor of Science - Mechanical Engineering
University of Illinois At Chicago
06.2020 - Current
Consulting Practice Manager
Asurion Tech Repair & Solutions
02.2020 - Current
Store Manager
UBreakiFix By Asurion
08.2019 - Current
Store Lead
UBreakiFix
12.2017 - 08.2020
Bachelor of Science - Computer Science
Florida SouthWestern State College
05.2015 - 07.2019
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