Ryan Richards
Little Egg Harbor,NJ
Summary
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
10
10
years of professional experience
Work History
Online Casino Dealer/ Game Show Host
Evolution
Atlantic City, NJ
02.2025 - Current
- Dealt various casino games, ensuring adherence to rules and regulations.
- Resolved customer disputes effectively, maintaining high levels of satisfaction.
- Monitored game flow, optimizing pace and engagement for players..
- Implemented strategies to enhance player experience and maximize enjoyment.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
Stocking 2 Coach
Walmart
11.2023 - 08.2024
- Collaborated with the store manager to develop and implement strategic plans to drive sales and achieve revenue targets
- Managed a team of 2 team leads with 20 employees, providing guidance, training, and support to ensure high levels of productivity and customer satisfaction
- Managed day to day operations of total store. Responsible for over 100 associates.
- Conducted performance evaluations for team members, recognizing top performers and identifying areas for development
- Led weekly staff meetings to communicate goals, provide updates on performance metrics, address concerns or challenges
- Trained new hires on company policies/procedures ensuring they were equipped with necessary knowledge/skills for success in their roles
- Managed the recruitment process including sourcing, interviewing, and onboarding new team members
Overnight Coach
Walmart
02.2021 - 11.2023
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Supervised and trained a team 3 team leads with over 50 associates under them, providing guidance and support to maximize productivity
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items
- Conducted regular meetings with staff to communicate goals, expectations, and provide updates on company initiatives
- Maintained a clean and organized work environment, adhering to sanitation guidelines for food safety compliance
- Assisted customers with inquiries or concerns regarding products/services while providing exceptional customer service experience
- Maintained up-to-date knowledge of industry trends, competitor activities, and market conditions through continuous research
Team Leader/Supervisor
Walmart
01.2019 - 02.2021
- Led a team of 30 employees, providing guidance and support to ensure successful completion of projects
- Monitored team performance and provided regular feedback to drive continuous improvement
- Collaborated with cross-functional teams to identify process improvements and implement best practices
- Served as a liaison between upper management and the team, effectively communicating goals, objectives, and expectations
- Identified skill gaps within the team and coordinated training sessions to enhance overall capabilities
- Coordinated schedules for optimal coverage during peak periods or special events
- Cultivated a positive work culture that encouraged teamwork, creativity, innovation among employees
Multiple Roles
Walmart
03.2016 - 01.2019
- I was in multiple areas during this time. Cashier Asset protection associate Overnight stocker
Education
Some college - Biomedical science
Virginia University of Lynchburg
Lynchburg, VA01.2016
Skills
- Forklift
- Leadership
- Communication skills
- Time management
- Schedule management
- Delegation
- Food safety
- Food handling
- Merchandising
- Management
- Cash Handling
- Profit & Loss
- Store Management Experience
- POS
- Supervising Experience
- Retail Management
- Customer service
Timeline
Online Casino Dealer/ Game Show Host
Evolution
02.2025 - Current
Stocking 2 Coach
Walmart
11.2023 - 08.2024
Overnight Coach
Walmart
02.2021 - 11.2023
Team Leader/Supervisor
Walmart
01.2019 - 02.2021
Multiple Roles
Walmart
03.2016 - 01.2019
Some college - Biomedical science
Virginia University of Lynchburg