Summary
Overview
Work History
Education
Skills
References
Timeline
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Ryan Rivera

Staten Island,NY

Summary

Dynamic retail professional with a proven track record at JD Sports, excelling in customer service and visual merchandising. Recognized for enhancing inventory management efficiency and achieving a 96% satisfaction rate. Adept at multitasking and fostering teamwork, delivering exceptional experiences that drive sales and customer loyalty.

Overview

4
4
years of professional experience

Work History

Retail Sales Associate

JD Sports
Staten Island, NY
08.2023 - Current
  • Assist an average of 30-plus customers per day in finding or selecting items and providing recommendations
  • Stock, replenish and organize inventory with accuracy and efficiency, completing task 10% faster than average associates
  • Assist team members, when necessary, unload merchandise and clean up
  • Maintain accurate and attractive merchandise displays, ensuring strategic placement of products in order to maximize purchases
  • Provide outstanding customer service, receiving 96% in customer service feedback surveys
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors

Lead Valet Attendant

Luxury Valet
Staten Island, NY
10.2021 - 08.2023
  • Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business
  • Parked and retrieved guest vehicles quickly to avoid long wait times
  • Created exceptional customer service by delivering safe, seamless and prompt parking experiences
  • Communicated regularly with management about any issue that could affect the level of service provided to customers
  • Handled difficult situations calmly and professionally in order to maintain a positive relationship with guests

Education

High School Diploma -

Tottenville High School
Staten Island, NY
06-2020

Skills

  • Customer service
  • Visual merchandising
  • Inventory management
  • Sales strategies
  • Teamwork and collaboration
  • Friendly and professional
  • Multitasking and organization
  • Time management

References

References available upon request.

Timeline

Retail Sales Associate

JD Sports
08.2023 - Current

Lead Valet Attendant

Luxury Valet
10.2021 - 08.2023

High School Diploma -

Tottenville High School

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