Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ryan Roberts

Harrison

Summary

Results-driven Senior Account Manager with strong logistics background and expert sales abilities. Exceed expectations by skillfully balancing customer acquisition, account management, and retention strategies. Talented conversationalist with personable demeanor and strong relationship-building skills.

Overview

14
14
years of professional experience

Work History

Senior Sales Account Manager

TDM Marketing LLC
10.2022 - Current
  • Attended industry events and conventions to explain sales opportunities.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

Senior Account Manager

Lighthouse Transportation Services, LLC
10.2017 - 09.2022
  • Acquired more than 25 new customers over three years with successful networking and prospecting strategies.
  • Notified consignees, passengers, and customers of freight or baggage arrival and arranged for delivery.
  • Consulted with clients to provide payment information and advice on shipping options.
  • Calculated freight costs based on destination and weight, recording data accurately to support efficient transport.
  • Addressed escalated customer issues and leveraged resources to implement actionable solutions.
  • Negotiated contract terms and service agreements to meet both sales quotas and client budget constraints.

Sales Team Leader

Total Quality Logistics
05.2012 - 09.2016
  • Trained sales team on superior strategies for managing value messages, structuring opportunities, and achieving deal closures.
  • Provided annual and quarterly forecasting reports to address sales strategy and revenue needs.
  • Led sales team in territory management and sales quota achievement, setting clear goals and expectations to maintain performance.
  • Coordinated sales meetings to discuss targets, marketing campaigns, and strategy improvements for deficient areas.
  • Elevated team productivity and performance using improved training and motivational strategies.
  • Notified consignees, passengers, and customers of freight or baggage arrival and arranged for delivery.
  • Consulted with clients to provide payment information and advice on shipping options.
  • Calculated freight costs based on destination and weight, recording data accurately to support efficient transport.

Warehouse Associate

Toyota Northern American Parts Center
05.2011 - 05.2012
  • Processed new stock by inputting information into system and adding labels.
  • Supported accurate inventory management by controlling use and conducting regular cycle counts.
  • Received, staged, and stored incoming merchandise.
  • Picked and packed many orders per hour with consistent accuracy.
  • Tracked computer inventory accurately by frequently updating changes.
  • Assisted with safe housekeeping procedures by maintaining clean work stations and areas.

Education

High School Diploma -

Taylor High School
Cleves, OH
05.2008

Skills

  • Schedule management
  • Client services oversight
  • Strategic decision making
  • Customer service
  • Invoicing
  • Complaint management
  • Lead development
  • Strategic planning
  • Contract negotiation
  • Account servicing
  • Sales team training
  • Training and development

Timeline

Senior Sales Account Manager

TDM Marketing LLC
10.2022 - Current

Senior Account Manager

Lighthouse Transportation Services, LLC
10.2017 - 09.2022

Sales Team Leader

Total Quality Logistics
05.2012 - 09.2016

Warehouse Associate

Toyota Northern American Parts Center
05.2011 - 05.2012

High School Diploma -

Taylor High School

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