Ryan Robinson
Bossier City,LA
Summary
Hi my name is Ryan Robinson.
I am an experienced Tow Truck driver for the past 14 years and I take pride in my work ethic, maintaining customer policies with my employer, and first and foremost taking care of my Family. I have experience working and helping with local and state law enforcement through sometimes difficult situations. Because of these experiences I have a deep understanding of safety and how important it is to follow company procedures and maintain the highest level of satisfaction for the client and my management team, and I would be happy to be a part of your team!
Overview
10
10
years of professional experience
Work History
Tow Truck Driver
Treehouse Towing
Benton, Louisiana
11.2025 - Current
- Operated tow trucks for vehicle recovery and transportation services in a timely manner.
- Inspected vehicles and equipment for safety and operational readiness according to state and local laws.
- Coordinated with the client on scene and for accident scene management and to better understand coordinating with all parties involved.
- Maintained cleanliness and functionality of towing equipment and vehicles at all times
- Transported vehicles from accident scenes, repair shops, storage lots, or wherever the vehicle needed to be dropped off according to the customer and dispatch.
Service Advisor
Louisiana Power Sports
Bossier City, Louisiana
06.2023 - 10.2025
- Assisted customers with product selection and inquiries at Louisiana Power Sports to best determine the customer's needs.
- Communicated product features and benefits to enhance customer understanding of what they are purchasing and how it will benefit their needs.
- Maintained accurate records of service orders and customer interactions according to company policy.
- Coordinated service appointments and ensured timely follow-ups with clients.
- Collaborated with technicians to provide updates on service progress throughout the entire process.
- Resolved customer complaints efficiently while maintaining satisfaction levels for repeat customers.
- Managed inventory of service parts according to management's expectations in order to ensure availability for repairs.
- Promptly responded to customer inquiries via phone, email or in person to give updates on progress.
- Provided accurate estimates of repair costs, labor times and parts prices to customers
- Greeted customers and addressed their needs in a happy and professional manner.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Followed up with existing customers regarding past services performed on their vehicles.
- Tracked customer requests, comments, problems, issues, and resolutions within company designated systems to ensure the client's satisfaction.
- Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
- Participated in ongoing training activities related to automotive technology advancements in order to stay safety compliant for our customers and according to management policies.
- Developed and maintained strong relationships with customers to ensure repeat business.
Driver/Operator
Bricks Towing
Haughton, Louisiana
06.2016 - 05.2023
- Operated tow trucks to ensure safe and efficient vehicle transportation maintaining a defensive driving safety mindset throughout my shift.
- Conducted thorough vehicle inspections before and after each towing operation as according to management's expectations.
- Assisted customers with vehicle recovery and delivered roadside support while keeping the customer as comfortable as possible during stressful life changing events.
- Collaborated with dispatch and local law enforcement to coordinate timely pickups and drop-offs and ensure road safety.
- Ensured compliance with local regulations and safety standards during operations.
- Trained new drivers on towing procedures and company policies in order to strengthen our customer base and effectively help the company gain clientele..
- Communicated effectively with customers to address concerns and provide assistance. Sometimes the customer just needed to be educated on the issue to better understand and be reassured about what to expect from a maintenance bill.
- Maintained safe driving habits to protect property and general public on roadways.
- Worked well with dispatchers to communicate route and schedule changes to maintain customer satisfaction.
- Inspected trucks and trailers before and after tow calls and completed basic maintenance for the best performance while traveling the roadways.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards according to state and local laws.
- Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.
- Conducted daily DOT pre-trip inspections according to set checklist provided by management.
- Ensured vehicles were properly fueled and maintained by adding necessary fluids to enhance functionality, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Education
High School Diploma -
Benton High School
Benton, LA05-2004
Some College (No Degree) - EMT
Caddo Fire District 5
Shreveport, LASkills
- Vehicle recovery
- Safety compliance
- Dispatch coordination
- Customer service
- Equipment maintenance
- Roadside assistance
- Conflict resolution
- Team collaboration
- Mechanic shop support
- Accident clearing
- Safety management
- Defensive driving techniques
- Vehicle inspection
- Vehicle maintenance and repair
- Strong work ethic
- Load securement proficiency
Timeline
Tow Truck Driver
Treehouse Towing
11.2025 - Current
Service Advisor
Louisiana Power Sports
06.2023 - 10.2025
Driver/Operator
Bricks Towing
06.2016 - 05.2023
High School Diploma -
Benton High School
Some College (No Degree) - EMT
Caddo Fire District 5