Versatile and results-driven professional, adept in safety protocols and equipment troubleshooting. Excelled in enhancing productivity and customer satisfaction through precision assembly and exceptional service. Demonstrated a strong work ethic and attention to detail, significantly improving team dynamics and operational efficiency.
Retail professional with proven track record in managing store operations and driving sales growth. Renowned for fostering collaborative team environment and adapting to dynamic retail demands. Reliable and results-oriented, with expertise in customer service and merchandising.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Seasonal Worker
UPS
12.2024 - 01.2025
Sorted and stocked trucks for delivery
Assisted delivery drive on route
Manufacturing Technician
Omni Metalcraft
11.2020 - 06.2023
I signed an NDA with company. No contact please.
Retail Store Lead
Goodwill Industries of Greater Grand Rapids
07.2015 - 04.2020
Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Evaluated employee performance regularly, offering constructive feedback for continuous improvement within the team dynamics.
Provided comprehensive training for new hires, resulting in improved performance and quicker onboarding.
Actively participated in regional meetings sharing best practices with other store leads to continually improve overall company performance.
Resolved escalated customer issues, fostering goodwill and maintaining positive relationships with clients.
Painter
TCB Painting LLC
01.2012 - 02.2015
Painted surfaces using brushes, spray guns, and paint rollers.
Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
Painted indoor areas such as hallways, bathrooms, and lobbies.
Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
Cart Attendant
Walmart
04.2011 - 02.2012
Organized cart retrieval to maintain store cleanliness and enhance customer experience.
Assisted in training new team members on cart handling procedures and safety protocols.
Collaborated with staff to ensure efficient cart flow, reducing clutter in parking areas.
Implemented improvements in cart maintenance processes, increasing operational efficiency.
Education
Associate of Applied Science - Industrial Tech
Alpena Community College
Alpena, MI
Skills
Safety protocols
Equipment troubleshooting
Precision assembly
Multitasking proficiency
Customer engagement
Strong work ethic
Attention to detail
Certification
SolidWorks CAD Design Associate (CSWA)
CNC Operators Certificate (NIMS)
Ordained minister of the Universal Life Church
Interests
Documenting and sharing travel experiences
Avid Reader
Tech enthusiast, passionate about exploring the latest advancements and innovations
Food Tourism
I participate in low-impact exercises to strengthen core muscles