Ryan Romero
Naples,FL
Summary
Motivated and dedicated college student seeking to gain valuable experience and contribute meaningfully to the companies and organizations I work for. I am committed to enhancing the workplace environment, fostering collaboration, and delivering consistent, high-quality results. I'm passionate about professional growth and driving positive impacts, with a strong focus on reliability, work ethic, and continuous improvement. Aiming to build a solid foundation for a successful career while supporting team objectives and company success.
Overview
4
4
years of professional experience
Work History
Guest Service Support expert
Ritz Carlton Tiburon
02.2024 - Current
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Ice Cream Sales Associate
Seed to Table
07.2022 - 12.2023
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed efficient cash register operations.
- Engaged with customers to build rapport and loyalty.
Guest Services Volunteer
CMON Children’s Museum
11.2021 - 03.2022
- Collaborated with staff and volunteers for seamless service delivery during high-traffic periods.
- Contributed to team efforts in meeting targets for customer satisfaction scores and service quality metrics.
- Handled customer complaints to satisfy and retain guests.
- Created welcoming and comfortable environment for guests.
- Greeted guests upon arrival by providing warm welcome.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
Sales Associate
Seed to Table Bakery
08.2021 - 01.2022
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Guest Services Intern
CMON Children’s Museum
03.2021 - 10.2021
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Developed and maintained positive relationships with guests for satisfaction.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
Education
Associate of Arts - Tourism And Hospitality Management
Florida SouthWestern State College
Fort Myers, FL05-2025
Skills
Accomplishments
- Hand selected to join the forbes five star committee within company.
- Employee of the quarter at Seed to Table.
- NAF Diploma recipient.
- AICE Diploma recipient.
Contacts
- Danielle Desjardin, C’mon Exhibits Manager, 239-514-0084, ddesjardin@cmon.org
- Bree Houser, Bakery Supervisor, 239-272-4311
- Ann Johnston, C’mon Volunteer Coordinator, 239-260-1616, ajohnston@cmon.org
- Ryan Lohr, Food and Beverage Manager, 561-909-9257, Ryan.Lohr@ritzcarlton.com
Languages
Spanish
Professional Working
Timeline
Guest Service Support expert
Ritz Carlton Tiburon
02.2024 - Current
Ice Cream Sales Associate
Seed to Table
07.2022 - 12.2023
Guest Services Volunteer
CMON Children’s Museum
11.2021 - 03.2022
Sales Associate
Seed to Table Bakery
08.2021 - 01.2022
Guest Services Intern
CMON Children’s Museum
03.2021 - 10.2021
Associate of Arts - Tourism And Hospitality Management
Florida SouthWestern State College
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