Hi, I’m
Payton Johnnson
Tampa,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level leasing position. Ready to help team achieve company goals.
Overview
2
years of professional experience
Work History
The Tampa Edition
Guest Service Support Expert
03.2022 - Current
Job overview
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
18th & Main
Receptionist
07.2021 - 05.2022
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone or postal mail.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
Hunter’s Green Country Club
Server
03.2021 - 08.2021
Job overview
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
St. Pete Community College, St. Petersburg, FL
No Degree
Medina High School, Medina, OH
High School Diploma
2016
Skills
- Financial Transactions
- Issue Resolution
- Customer Satisfaction
- Customer Service
- Hotel Reservations
- Monthly Fee and Payment Collection
- Sales Techniques
- Property Tours
- Community Policies
- Clear Communication
- Social Media Engagement
Timeline
Guest Service Support Expert
The Tampa Edition
03.2022 - Current
Receptionist
18th & Main
07.2021 - 05.2022
Server
Hunter’s Green Country Club
03.2021 - 08.2021
St. Pete Community College
No Degree
Medina High School
High School Diploma
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