Ryan Rost
Miami,FL
Summary
Professional in sales with a decade in the industry, and strong expertise in outbound strategies. Skilled in relationship building, lead generation, and closing deals. Reliable team collaborator focused on achieving targets and adapting to changing needs. Known for persuasive communication, problem-solving, and resilience in high-pressure environments.
Overview
14
14
years of professional experience
Work History
Outbound Sales Representative
Oceania Cruises Inc.
Miami, FL
11.2017 - 03.2026
- Effectively employ sales techniques, customer service, and product knowledge expertise as a means to increase sales revenue and provide complete customer satisfaction.
- Follow-up on available leads and ultimately close all potential sales opportunities
- Efficiently handle telephone inquiries from Oceania Cruises guests, exclusively for direct guests
- Assist and support other departments and fellow team members in reaching Oceania Cruises service, productivity, quality, and revenue goals
- Participate in organized and self-study training sessions, including weekly briefings, to continuously improve knowledge base and sales performance.
- Monitored social media and online sources for industry trends.
Inbound Sales Representative
Oceania Cruises Inc.
Miami, FL
10.2016 - 11.2017
- Efficiently handle telephone inquiries from Oceania Cruises guests, including travel partners and direct guests.
- Provide superior customer service and product knowledge to all Oceania Cruises guests.
- Provide consistent consultative telephone support to travel partners and direct guests in a positive, knowledgeable, and professional manner.
- Assist and support other departments and fellow team members in reaching Oceania Cruises service, productivity, quality, and revenue goals
- Help with projects as requested by the Call Center management team
- Responded to clients’ questions, issues and complaints and implemented appropriate solutions.
Co-Founder
Stardrive Industries
Miami, FL
01.2015 - 02.2022
- created relationships in relevant industries to maintain new, and repeat business.
- used social media and SEO to create inbound business for the company.
- Fabricated and designed small and large scale projects using multiple mediums.
- Navigated complex legal requirements to ensure compliance with industry regulations while minimizing risk exposure for the business.
Caregiver
Edward Leatherman
Miami, FL
01.2012 - 12.2016
- Gathered dietary information, assisted with feeding and monitored intake to help patient achieve nutritional objectives and support wellness goals.
- Evaluated patient to identify and address wounds, behavioral concerns and medically-relevant symptoms.
- Applied mobility assistance knowledge to safely ambulate patient in different spaces involving varying elevations and obstacles.
- Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
- Assisted with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Documented vitals, behaviors and medications in client medical records.
- Offered social support by transporting him to events and activities, in addition to medical appointments and shopping trips.
- Administered medication as directed by physician.
Busser/Food Runner
Town Kitchen And Bar
Miami, FL
01.2014 - 09.2016
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
- Developed excellent relationships with managers and fellow team members to ensure success, build professional relationships and make working more enjoyable.
- Trained and supervised new incoming employees
- Communicated orders to the kitchen staff and ensured that all orders were accurate and on time
- Checking for mistakes while insuring quality and presentation of food items being served
- Utilized time management in a fast-paced work environment, prepped orders for delivery and multi-tasked Collected and delivered dishes to the kitchen
Education
High School Diploma -
Academy of Arts & Minds
Miami, FL05-2013
Skills
- Personalized customer service
- Travel arrangement expertise
- Articulate and well-spoken
- 10 years in high revenue sales
Timeline
Outbound Sales Representative
Oceania Cruises Inc.
11.2017 - 03.2026
Inbound Sales Representative
Oceania Cruises Inc.
10.2016 - 11.2017
Co-Founder
Stardrive Industries
01.2015 - 02.2022
Busser/Food Runner
Town Kitchen And Bar
01.2014 - 09.2016
Caregiver
Edward Leatherman
01.2012 - 12.2016
High School Diploma -
Academy of Arts & Minds