Fishing
Ryan Roston
IT Administrator
Sanford,Fl
Summary
Solid foundational knowledge of Windows Server 2012 R2, Windows 10 and Linux operating systems. Cisco IOS and hardware. High level of aptitude for Windows Network Infrastructure basics and PowerShell scripting. Certifications: (Currently pursuing) Security +, Microsoft Technology Associate (MTA): Networking Fundamentals, Cisco CCENT, Network +, Python, Qualys Methodical. IT Administrator with 6 years maximizing human and technical resource contributions to optimize business operations. Proponent of integrating emerging technologies to heighten IT activity efficiency. Dedicated to enhancing service outcomes and reducing response times to safeguard consistent business operations. Seasoned System Administrator with 6 -year background in Information Technology. Progressive experience marked by continuous contributions above and beyond requirements. Career achievements in large-scale software deployments, network buildouts and data security.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
IT Administrator
Wipro Technologies - United Heath Group - Contract
10.2023 - Current
- Experienced with Azure, including managing virtual machines, storage, networking, and deploying applications
- Supported and managed data migrations and Win10 upgrades
- Experienced in managing and troubleshooting O365 applications, including Exchange Online, SharePoint, Teams and OneDrive
- Did perform daily task such as: troubleshooting and patching known and unknown system errors, upgrades, server management, incident management, and change management
- Utilized skills in PowerShell and .CSV files for automation, task automation, and system administration tasks
- Familiarity with Apache Spark for big data processing and analytics
- Knowledgeable in using Bomgar as a remote support tool for troubleshooting and resolving technical issues
- Proficient in using Remote Desktop Manager for centralized management and organization of remote connections
- Experience with Ultra VNC and Dame Ware for remote desktop support and administration
- Familiarity with Beyond Trust for privileged access management and secure remote access.
IT Asset Management
Vortolsoft – ADP contract
01.2023 - 05.2023
- Experienced with Azure, including managing virtual machines, storage, networking, and deploying applications
- Supported and managed data migrations and Win10 upgrades
- Experienced in managing and troubleshooting O365 applications, including Exchange Online, SharePoint, Teams and OneDrive
- Did perform daily task such as: troubleshooting and patching known and unknown system errors, upgrades, server management, incident management, and change management
- Utilized skills in PowerShell and .CSV files for automation, task automation, and system administration tasks
- Familiarity with Apache Spark for big data processing and analytics
- Knowledgeable in using Bomgar as a remote support tool for troubleshooting and resolving technical issues
- Proficient in using Remote Desktop Manager for centralized management and organization of remote connections
- Experience with Ultra VNC and Dame Ware for remote desktop support and administration
- Familiarity with Beyond Trust for privileged access management and secure remote access.
IT Asset Management
TSG - Foundation Risk Partners contract
10.2022 - 01.2023
- Managed, Inventoried, deployed, and recovered, Company and vendor IT assets
- Operated and performed/assisted with system and equipment installations, acceptance testing, initialization, upgrades, and reconfigurations
- Preformed Data migrations and assisted in user onboarding and software upgrades in a remote setting
- Utilized PowerShell, Python, and .CSV files for automation, task automation, and system administration tasks
- Provided incident response support, including mitigating actions to contain activity and facilitating forensics analysis when necessary
- Worked closely with vendors to support and maintain legal and regulatory compliance according to IFOSEC regulations
- Delivered expert results by responding and closing alerts within set SLAs to ensure all customer requirements were met.
Lead IT Technician
HCL / Verizon contract
04.2022 - 10.2022
- Implement VLANS and Trunks using CLI, Troubleshooting Cisco Networks
- Knowledgeable in implementing and managing Okta for identity and access management
- Performed daily data backups and routine monitoring of switches, computer systems and data networks to ensure optimal operation
- Experience in network monitoring (LAN & amp; WAN)
IT Security Analyst
Tek Systems - Parker Software / Disney contract
08.2021 - 02.2022
- Experienced using SolarWinds for network monitoring, performance management, and troubleshooting
- Experienced with Azure, including managing virtual machines, storage, networking, and deploying applications
- Utilized Marimba for software distribution, patch management, and configuration management
- Proficient in utilizing ServiceNow for IT service management, incident management, and change management processes
- Expertly followed company procedures, to ensure the protection of customers’ information and assets
- Carefully reviewed alerts and data from sensors and documents, technical incident reports
- Meticulously researched potential threats and vulnerabilities also aided in the discovery of network incidents
- Participated in bridge calls to monitor and report incidents and tracked progress until resolutions were found.
IT Hub Support Technician
Co Pilot Provider Services contract
09.2020 - 07.2021
- Knowledgeable in implementing and managing Okta for identity and access management
- Proficient in working with VMware for virtualization, including server virtualization and virtual desktop infrastructure
- Experienced with Citrix XenApp and Xen Desktop for application and desktop virtualization
- Experienced with Avaya and 3CX for IP telephony and unified communications.
Customer Support Engineer / Sr Desktop Support Technician
Worldwide Tech Services - Century Link \ Aetna contract
05.2019 - 08.2020
- Built, repaired, troubleshot, and upgraded computers, serviced printers, and various other repairs, as the only onsite technician for over 500 users
- Performed basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to Printers, PC’s, desktops, laptops, and tablets
- Performed Install/Move/Add or Change (IMAC) activities
- Performed Imaging, File Transfers, and Software related Configurations/Repairs.
Help Desk Technician I
Robert Half
06.2018 - 08.2018
- Troubleshot off the shelf and proprietary hardware/software
- Used ITSM ticketing system to log, track and manage Incidents
- Assisted technicians over the phone with onsite Windows XP to Windows 7 conversion
- Ran database migration scripts
- Utilized Symantec Ghost to backup hard drives
- Completed POS upgrades, assisted with re-imaging terminals and verification of the software version.
Education
Bachelor of Science - Network And System Administration
DeVry University
Villa Park, IL 01.2022 - Current
No Degree - Computer And Information Systems Security
Centriq Training
Leawood, KS 05.2001 -
Skills
Windows Server 2012 R2 Linux BASH Active Directory Group Policy Management Windows 10 Hyper-V Virtualization PowerShell 40 TCP/IP DHCP DNS Security Concepts Basics in Cisco IOS 15X NAT/PAT IPv6 Basics Office 365 (emphasis on Word and Excel)undefined
Education And Technical Training
Centriq Technical School, Leawood, KS, Systems and Security Administrator Program, 02/2018 - 08/2018, Install, configure, and maintain desktop hardware. Create, configure, and troubleshoot Windows 8.1 and Server 2012 R2 virtual machines using Hyper-V. Install, configure, and manage DHCP, WINS, and DNS in a standalone and domain environment. Manage domains using Active Directory and Group Policy; configure multi-domain trust relationships. Utilize Remote Tools; RRAS; VPN connections using tunneling protocols; RDC and port management. Cisco 2901 router, Cisco Workgroup Switches, Basics in Cisco IOS 15.X; NAT/PAT; IPv6 Basics. Implement VLANS and Trunks using CLI, Troubleshooting Cisco Networks. Security Fundamentals and best practices. Risk management, Disaster Recovery and Planning. Soft Skills Training: Professional Skills & Career Strategies Course: Professionalism, Conflict Resolution, Problem Solving, Teamwork, Influence and Communication Tactics and Project Management Fundamentals.
Network Design Training Project - Group Responsibility
Worked as a team to design, build, and implement a multi-domain mock company using Windows Server 2012 R2 and Linux CentOS for the infrastructure. Project built and tested on physical servers, Cisco switches and routers then presented to an audience of fellow students, instructors & employers. Designed an Active Directory OU structure that streamlined managing User and Group accounts and implementing Group Policies.
Interests
Basketball
Family time
Kansas City Chiefs Super-fan
Born and raised in Kansas City, we've seen all the ups and downs! #ChiefsKingdom
Timeline
IT Administrator
Wipro Technologies - United Heath Group - Contract
10.2023 - Current
IT Asset Management
Vortolsoft – ADP contract
01.2023 - 05.2023
IT Asset Management
TSG - Foundation Risk Partners contract
10.2022 - 01.2023
Lead IT Technician
HCL / Verizon contract
04.2022 - 10.2022
Bachelor of Science - Network And System Administration
DeVry University
01.2022 - Current
IT Security Analyst
Tek Systems - Parker Software / Disney contract
08.2021 - 02.2022
IT Hub Support Technician
Co Pilot Provider Services contract
09.2020 - 07.2021
Customer Support Engineer / Sr Desktop Support Technician
Worldwide Tech Services - Century Link \ Aetna contract
05.2019 - 08.2020
Help Desk Technician I
Robert Half
06.2018 - 08.2018
No Degree - Computer And Information Systems Security
Centriq Training
05.2001 -
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