Ryan Rotthoff
Summary
Veteran of United States Marine Corps 1991-1995
Top Secret, Full-Scope Polygraph, SCI cleared, Principal Cyber Engineer with over nine years of combined experience in Information Technology.
Overview
13
13
years of professional experience
Work History
Principal Cyber Engineer
Everfox, LLC
Herndon, VA
08.2022 - Current
- Senior Systems Engineer responsible for deployment, operation and maintenance of a User Activity Monitoring (UAM) software tool.
- Maintains version updates for VMware ESXI hosts.
- Performs system application, server and bundle updates for UAM tool.
- Performs system administration for several Linux (RHEL 8) servers that run the UAM tool.
- Performs bi-weekly Nessus security scans against Linux virtual machines.
- Maintains production, test and development environments for tool.
- Updates technical drawings using Visio for racked system hardware.
- Collaborates with cross-functional teams throughout the development process to ensure successful deployment of UAM tool.
- Diligently works through system outages until system is restored.
- Performs policy testing related to UAM mission and briefs customer on the results.
- Develops scripts to automate tasks related to system maintenance and operations.
- Monitors performance of applications running on Linux systems and tunes them as needed.
- Provides team training on new system tools to assist with user activity analyses.
Data Center Technician
Oracle America, Inc
Reston, VA
11.2021 - 07.2022
- Updated firmware and hardware in accordance with regular server maintenance.
- Documented processes and event logs in Jira ticketing system.
- Monitored customer network servers and storage systems to verify uptime and resolution of issues.
- Ran hardware diagnostics to detect and replace failing parts.
- Replaced internal system components, CPUs, memory, hard drives and network cables as needed.
- Diagnosed and resolved problems with documented procedures and checklists.
- Installed wiring, cabling and optics to establish, repair and improve network operations.
Datacenter Technician
Amazon Web Services
Herndon, VA
08.2019 - 11.2021
- Installed and repaired network cables, including fiber optic cables, Ethernet cables and other networking cabling.
- Demonstrated leadership by making improvements to work processes and assisting with the training of new hires.
- Repaired or replaced servers, switches and routers.
- Received, installed, and connected new server racks to the network.
- Labeled and ran fiber and copper for incoming server racks.
- Worked several customer projects with little oversight.
- Conducted a rack consolidation project that freed up 8 racks of datacenter space.
Network Administrator/Watch Officer
AT&T
Oakton, VA
05.2017 - 08.2019
- Monitored customer networks while responding to network alarms and outages.
- Assisted customers with telephony related issues including new account setup, voicemail access, and account configuration.
- Created manuals and other documentation for use in new employee training classes.
- Participated in daily briefing for several members of customer management covering recent network events, actions and solutions.
- Manages users in Active Directory to include creating, deleting, and modifying user accounts.
- Performed basic network troubleshooting on system nodes before creating trouble ticket for Tier II engineers.
Officer-Technician
U.S. Secret Service
Washington, DC
11.2011 - 05.2014
- Created new accounts, reset passwords and configured access to servers and file management software for users.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Performed troubleshooting of IT desktop client issues, supporting multiple departments and various offices.
- Kept hardware and software systems current with latest patches and current licenses.
- Identified and solved hardware issues caused by component failures for laptop and desktop computers.
- Total time with agency [16 years] - From 7/2001 to 5/2017.
Education
Bachelor of Science - Information Technology -
American Military University
Charles Town, WV06-2023
Bachelor of Arts - Intelligence Studies
American Military University
Charles Town, WV11-2010
Certifications
IT_CERTIFICIATIONS
- COMPTIA NETWORK+ CE - Earned 09/05/2017 Expires 05/29/2027
- COMPTIA SECURITY+ CE - Earned 05/29/2018 Expires 05/29/2027
- COMPTIA LINUX+ CE - Earned 11/19/21 Expires 11/19/2027
- LPI LINUX ESSESTIALS - Earned 05/08/2020 Expires 05/08/2025
- COMPTIA A+ CE - Earned 06/01/2017 Expires 11/19/2027
- WINDOWS SERVER ADMINISTRATION FUNDAMENTALS 2018 (MTA) - Earned 10/17/2018 – LIFETIME
- OCI FOUNDATIONS 2021 ASSOCIATE [1Z0-1085-21] – Earned 01/25/2022
- ITIL4 FOUNDATION - Earned 3/4/2023
Timeline
Principal Cyber Engineer
Everfox, LLC
08.2022 - Current
Data Center Technician
Oracle America, Inc
11.2021 - 07.2022
Datacenter Technician
Amazon Web Services
08.2019 - 11.2021
Network Administrator/Watch Officer
AT&T
05.2017 - 08.2019
Officer-Technician
U.S. Secret Service
11.2011 - 05.2014
Bachelor of Science - Information Technology -
American Military University
Bachelor of Arts - Intelligence Studies
American Military University
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