Ryan Rowland
Broken Arrow,OK
Summary
Encouraging manager and Bartender with talents for team building, leading and motivating, Cocktail creation, volume and craft bartending as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Business Owner/Operator
Albatross Sporting Lounge
Tulsa, Oklahoma
03.2024 - Current
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
- Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
- Consulted with customers to assess needs and propose optimal solutions.
General Manager
The Goat Bar And Kitchen
Downtown Tulsa,Oklahoma
09.2022 - 09.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed day to day operations of business both front and back of house
- Developed and maintained relationships with customers and suppliers through account development.
- Formulated policies and procedures to streamline operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
Assistant General Manager
CJ Moloneys Bar And Grill
Broken Arrow, OK
08.2020 - 09.2022
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enforced quality assurance protocols to deliver ideal customer experiences.
Project Manager Team Leader
Fresh Family
Tulsa, OK
08.2017 - 09.2021
- Coordinated daily activity and flow of projects through multiple departments to verify on-time product delivery.
- Modeled management and organizational skills and multi-tasked and prioritized in deadline-driven environment.
- Adhered to industry practices, company standards and safety protocols in work.
- Worked with team of 8 professionals focused on meeting various project needs.
Bartender
IDL Quad Group
Tulsa, OK
05.2017 - 07.2020
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Education
Business
Tulsa Community College
Tulsa, OKSkills
- Process Redesign
- Craft Bartending
- High volume Bartending
- Vendor Negotiations
- Market Analysis
- Menu Planning
- Staff Development
- Event planning
- Total Quality Management
Timeline
Business Owner/Operator
Albatross Sporting Lounge
03.2024 - Current
General Manager
The Goat Bar And Kitchen
09.2022 - 09.2023
Assistant General Manager
CJ Moloneys Bar And Grill
08.2020 - 09.2022
Project Manager Team Leader
Fresh Family
08.2017 - 09.2021
Bartender
IDL Quad Group
05.2017 - 07.2020
Business
Tulsa Community College