Operations Management professional with extensive experience in training, talent acquisition, and internal promotions. Delivered impactful keynote speeches to large audiences and consistently ranked in top 5% of operations metrics across multiple organizations. Recognized for achievements in sales growth, employee satisfaction, and operational efficiency.
Work History
Director of Operations & Finance
Tybera Development Group, Inc | 2024 - Current
Streamlined operational processes for a $7 million Software Company, increasing revenue by 25% for two consecutive years.
Oversaw planning and resource allocation for a $5 million budget, ensuring alignment with organizational goals and objectives.
Developed, monitored, and reported key performance indicators to stakeholders and board-members, reporting doubling profit for two consecutive years.
Led cross-functional teams to implement strategic initiatives, including enhancements to Project Management, Training, and Succession Planning.
Managed client and stakeholder relationships, negotiating contracts to ensure optimal service delivery and cost efficiency.
Implemented training programs for staff, fostering a culture of mentoring and professional development.
Conducted regular audits of operational workflows, identifying areas for enhancement and compliance assurance.
Operating Partner/Area Training Manager
10 Years
Panera Bread | 01.2014 - 01.2024
Successfully managed and improved metrics of six different operations for a an $8 billion company including 2nd highest profit growth in the Region.
Successfully managed and improved metrics of six different operations for a $8 billion company including 2nd highest profit growth in the Region.
Improved an operation from bottom 10% performance to top 5% performance within one year by improving turnover, production, inventory, sales, and profit.
Expanded operations channels across four departments, resulting in 17% sales increase and 30% profit growth.
Received a Certificate of Achievement for Strategic Management due to maintaining the lowest employee turnover during the Covid Pandemic.
Coordinated Talent Acquisition, Leadership Development, and Job Certification across 17 operations as Co-District Training Specialist.
Certified three consecutive operations as training environments for new managers.
Developed and promoted employees to full-time manager every 4 months for five years, including six to General Manager.
Regional Training Specialist
3 Years
Red Robin | 01.2011 - 01.2014
Coordinated quarterly regional training courses for new managers and hourly supervisors across 9 restaurants.
Developed certified training program for new managers.
Increased store performance by 43% while raising the restaurant’s ranking to the top 4% within the corporation for the year of 2013.
Achieved number one ranking in the company in customer satisfaction, employee turnover, and employee productivity for the first quarter of 2014.
Awarded the Regional Assistant General Manager of the year for 2013.
Education
Masters - Economics
George Mason University | 05-2022
Emphasis in Data Analysis and Public Policy.
Masters - Public Administration
Brigham Young University | 05-2011
Emphasis in Management and Finance.
Bachelors - Social Psychology
Brigham Young University | 05-2009
Minor in Business, Emphasis in Organizational Behaviors.
Skills
Operational Efficiency
Leadership training
Project Management
Financial Planning (Workday)
Data Analysis
Talent Acquisition
Communication
Strategic planning
Resource allocation
Microsoft Office/Excel
OTHER ACHIEVEMENTS
Former Vice President of University Chess Team and 2011 State Champions.
Organizer of a local food bank and Habitat for Humanity volunteer.