Ryan Rutledge
Albuquerque,NM
Summary
Experienced Store Manager with 9 years of sales and progressive leadership roles. Skilled in coaching and motivating staff for advancement through an enthusiastic and supportive approach. Proactive in addressing operational concerns to streamline processes, enhance customer engagement, and utilize strong marketing abilities to strengthen revenue streams. Knowledgeable in all aspects of running a retail establishment, including opening and closing procedures, banking, merchandising, and recruiting. Maintains efficient and productive operations to consistently exceed expectations. Sales expert with exceptional communication and relationship-building skills.
Overview
10
10
years of professional experience
Work History
General Manager
CubeSmart Self Storage
03.2024 - Current
- Managed budget implementations, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Store Manager
Extraspace Storage
08.2020 - 03.2024
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits
- Strengthened workflow productivity by hiring, managing and developing top talent
- Maintained stockroom condition to preserve product quality
- Improved store status by implementing process improvements and identifying performance gaps for corrective action
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
- Improve sales objectives through unit rentals, unit insurance, and moving supplies
- Handle cash and balance receipts, pursue collections, post payments, and process daily bank deposits
- Work independently on daily tasks as well as cooperate with team members and other stores in the area
- Acting as first contact for customer issues before escalation to the District Manager
- Partnering with DM to drive operational goals and district contests.
Online specialist
Lowe's Headquarters
06.2018 - 07.2020
- Composed descriptions of merchandise for posting to online storefronts, auction sites and other shopping Web sites
- Resolved customer concerns and answered questions quickly to maximize satisfaction
- Worked with vendors and supply distributors to negotiate bulk discounts
- Prioritized and organized tasks to efficiently accomplish service goals
- Motivated and encouraged team members to communicate more openly and constructively with each other
- Recognized by management for providing exceptional customer service
- Performed site evaluations, customer surveys and team audits.
Food Preparation
Dion's
01.2015 - 06.2018
- Worked in a fast-paced, ever-changing environment
- Packaged and stored food products appropriately for proper handling and preservation
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products
- Cleaned utensils, dishes and glasses for customer use
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory
- Checked inventory levels and recorded supply usage on log sheets or in company software.
Education
High School Diploma -
Sandia High School
Albuquerque, NM01.2016
Skills
- Customer Centric
- Sales Strategies
- Department Oversight
- Policy Development and Enforcement
- Problem Anticipation and Resolution
- Team Leadership
- Documentation and Reporting
- Management Team Building
- Performance Evaluation and Monitoring
- Cash Management
- Business Leadership
- Policies and Procedures
- Verbal and Written Communication
- Performance Assessment
- Problem Resolution
Timeline
General Manager
CubeSmart Self Storage
03.2024 - Current
Store Manager
Extraspace Storage
08.2020 - 03.2024
Online specialist
Lowe's Headquarters
06.2018 - 07.2020
Food Preparation
Dion's
01.2015 - 06.2018
High School Diploma -
Sandia High School
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