Ryan Sablay
Milwaukee
Summary
Organized professional with proven track record of providing highly personalized, quality client support. Adept at maintaining relationships with guests and clients by resolving customer service issues. Possesses excellent communication, multitasking, and problem-solving skills, as well as a level 1 wine industry certification in education.
Overview
6
6
years of professional experience
Work History
Line Cook
Stone Creek Coffee
Milwaukee, WI
09.2023 - Current
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Optimized food presentation, resulting in positive customer feedback and increased social media attention.
Wine Concierge
Bright Cellars
Milwaukee, Wisconsin
11.2019 - 06.2023
- Provided efficient and courteous service to customers at all times
- Skilled in using various software applications and programs including Microsoft Office and Zendesk
- Worked with coworkers from multiple departments to complete tasks
- Managed and coordinated multiple projects while ensuring timely completion
Web Developer
Freelance
Milwaukee, WI
11.2018 - 11.2019
- Created and implemented highly complex contingency plans in preparation for website outages
- Developed secure and reliable web-based solutions to meet customer requirements
- Leveraged mastery of HTML and CSS to build top-quality code for diverse projects
- Maintained well-organized digital filing system and backups to reduce data loss
Education
Bachelor's Degree - Information Technology
University of Wisconsin
Milwaukee05.2018
Skills
- Project Management
- Technical Support
- Personalized Support
- Customer Accounts Management
Timeline
Line Cook
Stone Creek Coffee
09.2023 - Current
Wine Concierge
Bright Cellars
11.2019 - 06.2023
Web Developer
Freelance
11.2018 - 11.2019
Bachelor's Degree - Information Technology
University of Wisconsin
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