Ryan Safann
Pooler,GA
Summary
Dynamic Operations Engagement Supervisor at FedEx Ground with a proven track record in team leadership and strategic planning. Expert in employee training and warehouse safety compliance, driving operational excellence and enhancing performance metrics. Adept at conflict resolution, fostering a collaborative environment that boosts productivity and morale.
Overview
23
23
years of professional experience
Work History
Operations Engagement Supervisor
FedEx Ground
Richmond Hill, GA
11.2023 - Current
- Responsible for assigning and managing employees to ensure the safe and efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality, including the movement, tracking and administration of trailers (in conjunction with the linehaul department as applicable).
- Analyzes operational performance through direct observation, interpretation of reports and collaboration with others.
- Determines opportunities for improvement of key metrics and executes action plans to achieve results.
- Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals; Includes communication and public speaking to small and large audiences regularly.
- Participates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters.
- Participates in the development of and responsible for administering company safety strategies and programs.
- Investigates, resolves, and/or escalates customer service issues, as appropriate.
- Responsible for training new employees regarding job duties and performance expectations and ensuring compliance with FXG (FedEx Ground) policies, procedures, and other training requirements, including but not limited to training related to quality assurance, SWAK (Scan Weight and Key), hazardous materials, Video Event Data Recorder (VEDR) coaching, and dock safety.
- Mentors and develops critical skill sets for new and/or less-experienced Operations Managers.
- Adapts quickly to change to meet dynamic business needs; Displays flexibility and appropriate sense of urgency, while leading and engaging employees in a positive and professional manner.
- Performs other duties as assigned.
Operations Manager
FedEx Ground
Pooler, GA
12.2021 - 11.2023
- Serves as a champion for FXG’s Safety Above All Culture and supports all related initiatives.
- Management responsibilities include, but are not limited to: hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity.
- Plans, organizes, staffs, directs and controls specific day-to-day operations.
- Responsible for assigning and managing employees to ensure the safe and efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality, including the movement, tracking and administration of trailers (in conjunction with the linehaul department as applicable).
- Analyzes operational performance through direct observation, interpretation of reports and collaboration with others.
- Determines opportunities for improvement of key metrics and executes action plans to achieve results.
Package Handler Trainer
FedEx Ground
Pooler, GA
10.2021 - 12.2021
- Performed duties including but not limited to training new Package Handlers in effective package handling techniques; providing training to other PHs (Package Handlers) who are in need of additional instruction on effective package handling techniques, as determined by management; providing feedback on proper package handling techniques, as needed; reinforcing among peer PHs all dock safety standards; understanding and demonstrating by example all necessary processes and procedures; updating managers on conditions during the sort so operation efficiency decisions can be made; assisting in the implementation of new package handling procedures and techniques; regularly loading/unloading, lifting, carrying, pushing and pulling packages while training other PHs.
Package Handler
FedEx Ground
Pooler, GA
04.2021 - 10.2021
- Performed duties including but not limited to organizing and loading trailers, as well as unloading packages from trailers to conveyor belts in a timely manner. This fast-paced position involved the lifting, lowering, and sliding of packages weighing between 50-150lbs.
Chef/Head of Culinary Hospitality
Even Hotel (IHG)
Brooklyn, NY
09.2018 - 09.2020
- Performed duties including directing the preparation, seasoning, and cooking of salads, soups, fish, meats, vegetables, desserts, or other foods; planning and pricing menu items, ordering supplies, and keeping records and accounts; supervising and participating in cooking and baking and the preparation of foods.
Executive Office Manager
K. James Bookkeeping
Brooklyn, NY
01.2014 - 08.2018
- Performed duties including maintaining office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing, and approving supply requisitions, and assigning and monitoring clerical functions.
Creative Director
Rasta Barbie Events
Brooklyn, NY
03.2010 - 12.2013
- Performed duties including supervising a cross-functional team in strategic development; prioritizing work and resources across engagements, based on short- and long-term needs, and developing schedules; maintaining strategic thinking to develop innovative and actionable initiatives in a fiscally responsible manner; overseeing and reviewing the presentation of final concepts.
Office Manager
Marcastuta Limited
Trinidad, WI
01.2008 - 03.2010
- Performed duties including maintaining office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing, and approving supply requisitions, and assigning and monitoring clerical functions.
Client Service Representative
CL Permanent Loan & Building Society
Trinidad, WI
09.2006 - 01.2008
- Performed duties including working with clients who have complaints, orders, or require information about products/services purchased, as well as providing solutions that fit those individualized situations and prioritizing the customers' needs at each step of the process.
Account Representative
Island Finance T&T Limited
Trinidad, WI
01.2002 - 09.2006
- Performed duties including working with clients who have complaints, orders, or require information about products/services purchased, as well as providing solutions that fit those individualized situations and prioritizing the customers' needs at each step of the process.
Education
Associate of Applied Science - Information Technology
Penn Foster
05-2026
associate's - computer science and technology
University of the West Indies
Trinidad, West Indies01.2006
Skills
- First aid trained
- Team leadership
- Conflict management
- Conflict resolution
- Microsoft Office
- Project management
- Strategic planning
- Communication
- Delegation
- Warehouse safety compliance
- Employee training
- Training and mentoring
- Policy enforcement
- Team collaboration
- Coaching and mentoring
- Attention to detail
- Goal oriented
Timeline
Operations Engagement Supervisor
FedEx Ground
11.2023 - Current
Operations Manager
FedEx Ground
12.2021 - 11.2023
Package Handler Trainer
FedEx Ground
10.2021 - 12.2021
Package Handler
FedEx Ground
04.2021 - 10.2021
Chef/Head of Culinary Hospitality
Even Hotel (IHG)
09.2018 - 09.2020
Executive Office Manager
K. James Bookkeeping
01.2014 - 08.2018
Creative Director
Rasta Barbie Events
03.2010 - 12.2013
Office Manager
Marcastuta Limited
01.2008 - 03.2010
Client Service Representative
CL Permanent Loan & Building Society
09.2006 - 01.2008
Account Representative
Island Finance T&T Limited
01.2002 - 09.2006
Associate of Applied Science - Information Technology
Penn Foster
associate's - computer science and technology
University of the West Indies