Ryan Sanchez
Summary
Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
15
15
years of professional experience
Work History
CCO
Passcode Escaperoom
11.2019 - 12.2024
- Enhanced customer satisfaction by implementing effective communication strategies and resolving issues promptly.
- Spearheaded process improvements aimed at reducing overhead costs while maintaining excellent service delivery standards.
- Drove continuous improvement efforts by analyzing performance metrics and identifying areas for optimization.
- Revamped customer feedback processes, enabling prompt response times and improved issue resolution rates.
- Championed innovative solutions that led to increased customer satisfaction levels across multiple channels.
- Managed cross-functional teams to deliver projects on time and within budget, ensuring high-quality results.
Assistant General Manager
Amazing Escape Room
01.2016 - 11.2018
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Motivated, trained, and disciplined employees to maximize performance.
Manager
GameStop
01.2010 - 01.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
Education
No Degree - Microbiology
Rider University
Trenton, NJHigh School Diploma -
Mira Mesa High School
San Diego, CA06.2012
Skills
- Public relations mastery
- Team Building and Motivation
- Strategic leadership
- Content Strategy Development
- Customer Experience Design
- Relationship and Team Building
- Staff Management
- Client Engagement
- Resource Utilization
- Human Resources
- Project Oversight
Timeline
CCO
Passcode Escaperoom
11.2019 - 12.2024
Assistant General Manager
Amazing Escape Room
01.2016 - 11.2018
Manager
GameStop
01.2010 - 01.2016
No Degree - Microbiology
Rider University
High School Diploma -
Mira Mesa High School
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