Ryan Schlemm
Middletown,New Jersey
Summary
Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Representative
Belford Motor Company
Belford, New Jersey
06.2022 - Current
- Provided personalized service to build relationships with customers.
- Developed and implemented strategies to meet sales quotas.
- Educated customers about products and services offered by the company.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Negotiated deals and handled complaints or objections.
IT Technician
Operation Hope New Jersey
Monmouth County, New Jersey
02.2022 - 06.2024
- Deployed operating systems.
- Resolved hardware issues including replacing parts as necessary.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Provided technical support to users via telephone or remote access.
- Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
- Maintained inventory records of IT equipment and supplies.
- Updated software versions with patches and new installations to close security loopholes and protect users.
Sales Assistant
Planet Fitness Gym
Middletown, NJ
06.2021 - 06.2022
- Provided exceptional customer service to ensure customer satisfaction.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Processed credit card transactions quickly and securely.
- Attended weekly team meetings to review performance goals and objectives.
- Collaborated with team members to develop effective sales plans.
Customer Service Representative
Circus Foodtown
Atlantic High, New Jersey
11.2016 - 01.2021
- Provided exceptional customer service to ensure customer satisfaction.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
- Answered inbound calls, chats and emails to facilitate customer service.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Followed company security procedures for handling large sums of money.
- Verified the accuracy of cash drawer contents at beginning and end of shift.
- Oversaw daily performance of computer systems.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
Education
Some College (No Degree) - Information Technology
Western Governor's University (Actively Attending)
Millcreek, UT Skills
- Customer Retention
- Negotiation Tactics
- Application installations
- Hardware Installation
- Technical Support
- Software updating
- Remote Support
- Troubleshooting and diagnostics
- Hardware Configuration
- Microsoft Word
- Paperwork Processing
- Scheduling
- Data Collection
- Information Security
- Positive and professional
- De-Escalation Techniques
Certification
- ITIL® 4 Foundation
Languages
English
Native/ Bilingual
Affiliations
- Enthusiast computing
- Map Making for virtual assets
- Cycling
- Hiking
- Camping
Timeline
Sales Representative
Belford Motor Company
06.2022 - Current
IT Technician
Operation Hope New Jersey
02.2022 - 06.2024
Sales Assistant
Planet Fitness Gym
06.2021 - 06.2022
Customer Service Representative
Circus Foodtown
11.2016 - 01.2021
Some College (No Degree) - Information Technology
Western Governor's University (Actively Attending)
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