Ryan Schmidt
Whitehall
Summary
As professional with high standards and focus on results, adept at managing customer interactions and providing exceptional service. Known for reliability and adaptability in dynamic environments, ensuring seamless team collaboration and positive outcomes. Proficient in conflict resolution and communication, valued for positive attitude and customer-first approach.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Park Avenue Securities
2025.08 - 2025.12
- Engaged daily with clients and professionals via phone, email, and chat, delivering clear guidance and building trust in a regulated environment.
- Communicated complex processes in an easy-to-understand manner, improving client confidence and issue resolution speed.
- Managed high interaction volume while navigating multiple systems simultaneously, maintaining accuracy and efficiency.
- Verified identities and handled sensitive data responsibly, reinforcing credibility and compliance.
- Consistently met quality and performance metrics through strong communication, organization, and follow-through.
Customer Service Representative
Uline
2024.06 - 2025.08
- Supported customers across phone, email, and chat channels in a high-volume environment.
- Built rapport with customers while identifying needs and recommending appropriate solutions.
- Assisted users with website navigation and digital tools, improving adoption and ease of use.
- Maintained strong product knowledge to confidently answer questions and resolve concerns.
Sales Associate
Keystone Running Store
2020.02 - Current
- Delivered high-energy, personalized customer service to drive repeat business and loyalty.
- Built strong customer relationships through product education and tailored recommendations.
- Operated POS systems and handled transactions accurately in a fast-paced retail setting.
Community Relations Associate
Lehigh Valley IronPigs
2023.01 - 2023.09
- Represented the organization at community events, fan experiences, and promotional appearances.
- Engaged directly with fans to promote memberships, events, and brand initiatives.
- Assisted with grassroots outreach efforts to strengthen local brand presence.
- Managed promotional materials and autographed memorabilia inventory.
Assistant Baseball Coach
Kutztown University
2022.02 - Current
- Developed training programs to enhance players' skills and performance on the field.
- Analyzed game footage to identify strengths and areas for improvement in team strategies.
- Coordinated practice schedules, ensuring optimal use of facilities and resources.
- Organized recruitment efforts, evaluating prospective athletes for program fit and potential.
- Collaborated with head coach to design competitive game strategies tailored to opponents.
Education
Bachelor of Science - Sports Management, Coaching & Athletic Administration
Kutztown University
Kutztown, PA2023-05
Skills
- Brand Representation & Fan Engagement
- Customer Communication & Relationship Building
- In-Person & Digital Promotions
- Social & Community Outreach
- Problem Solving & Adaptability
- Team Collaboration
- Customer service
Timeline
Customer Service Associate
Park Avenue Securities
2025.08 - 2025.12
Customer Service Representative
Uline
2024.06 - 2025.08
Community Relations Associate
Lehigh Valley IronPigs
2023.01 - 2023.09
Assistant Baseball Coach
Kutztown University
2022.02 - Current
Sales Associate
Keystone Running Store
2020.02 - Current
Bachelor of Science - Sports Management, Coaching & Athletic Administration
Kutztown University