Ryan Schoonover
Summary
Knowledgeable and efficient professional with extensive experience in the financial and software industries. Prepares detailed client financial information to meet strict government and state regulations. Possesses comprehensive knowledge of conventional and government loan programs to fulfill customer needs. Skilled in multiple programming languages and technologies, with a proven track record of delivering high-quality results.
Overview
10
10
years of professional experience
Work History
Loan Processor
CitiBank N.A.
2020.09 - Current
- Created and developed training resources for departments companywide.
- Assisted in the testing and functionality of department systems.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Worked with customers in person and via telephone to answer questions, process loans, and resolve issues.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
Manager
Starbucks
2014.08 - 2020.09
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
Computer Science-Programming C.S. -
St. Charles Community College
12.2023
High School Graduate -
Francis Howell High School
06.2010
Skills
- Computer Applications (15+ years)
- Programming Languages: Python, Java
- Project planning and development
- Data Entry
- Teamwork and Collaboration
- Information Verification
- Regulatory Compliance
- Time Management
- Team Leadership
- Verbal and written communication
- Complex Problem-Solving
Timeline
Loan Processor
CitiBank N.A.
2020.09 - Current
Manager
Starbucks
2014.08 - 2020.09
Computer Science-Programming C.S. -
St. Charles Community College
High School Graduate -
Francis Howell High School
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