Ryan Schrock
Marietta
Summary
Results-driven Sr. Analyst with 11 years of operational experience at Delta Air Lines, skilled in data analysis and executive-level reporting and communication. Achieved a 40% reduction in WDR errors through process improvements and effective cross-divisional collaboration in 2025 versus 2024 YTD. Proficient in PowerBi and advanced excel, leveraging analytics to enhance operational efficiency and drive strategic initiatives in airline operations.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Sr. Analyst WDR Strategy & Performance
Delta Air Lines
2023 - Current
- Utilized PowerBi / EDW teradata to streamline reporting processes for WDR accuracy across ACS above wing and below wing.
- Collaborated with TechOps / CSSC / OCC / LCC to identify areas of WDR error improvement, leading to 40% less WDR errors YoY.
- Project managed new narrowbody fleet bin placards, A320/321ceo no-load section signage, station visit summits, SVP+ level reporting, and co-op coaching.
Sr. Analyst Station Startups & Baggage Strategy
Delta Air Lines
2022 - 2023
- Project managed station startup for ACS new station operations in Cape Town and Tahiti.
- Project managed numerous communications, calls, station visits, sourcing, training for short connection baggage transfer process enhancement that led to $500,000 in baggage file reduction.
- Reported data via tableau, PowerBi, Excel, powerpoint systemwide to ACS leaders on baggage analytics.
Operations Agent
Delta Air Lines
2014 - 2021
- Spent 7 years working as a cargo agent and also as a ramp agent in both ATL and at PDX.
- Supervised export yard for Delta cargo in ATL ensuring all cargo commodities were delivered safely and timely to flights.
- Oversaw bagroom at PDX by setting up conveyances, coordinating baggage, and communicating with ALA's and LDD agents.
Education
Bachelor of Arts - International Affairs
Kennesaw State University
Kennesaw, GA01-2018
Mandarin Study Semester Abroad
Jiangxi University of Finance & Economics
Nanchang, China01-2017
Skills
- Data analysis
- Performance monitoring
- Report preparation
- Advanced Excel
- Stakeholder communication
- Change management
- Project management
- Competitive analysis
- Metric tracking
- Analytical thinking
- Process improvements
- Airline Operations
Certification
Lean Six Sigma Green Belt
Languages
English
Native or Bilingual
Chinese (Mandarin)
Limited Working
Spanish
Professional Working
Thai
Limited Working
Interests
- Hiking
- Food Tourism
- Learning Languages
- Flightradar24
Timeline
Sr. Analyst WDR Strategy & Performance
Delta Air Lines
2023 - Current
Sr. Analyst Station Startups & Baggage Strategy
Delta Air Lines
2022 - 2023
Operations Agent
Delta Air Lines
2014 - 2021
Bachelor of Arts - International Affairs
Kennesaw State University
Mandarin Study Semester Abroad
Jiangxi University of Finance & Economics
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