Ryan Sembritzky
Wenatchee,WA
Overview
3
3
years of professional experience
Work History
Tier 4 Technician
BrookSource
Wenatchee, WA
04.2025 - 09.2026
- Installed Servers for Microsoft as a 3rd party vendor
- Prepared installation area by organizing and managing cables for efficient deployment
- Labeled cables to enhance identification and maintain organization in the installation area
- Lead small teams to complete projects in a timely manner
- Trained small groups of new people on how procedure and how to complete each task
Manager
Grocery Outlet
Wenatchee, WA
05.2024 - 01.2025
- Coordinated team efforts to maintain high standards of safety and security, resulting in zero incidents during nightly audits and achieving a compliance rate of 100% for locked doors and secure tills.
- Drove employee task delegation processes, leading to a 15% increase in overall productivity as teams efficiently managed workload distributions and reduced checkout line wait times by an average of 30 seconds.
Tier 1 Infrastructure Technician
TEKSystems
Quincy, WA
11.2023 - 02.2024
- Logged and analyzed data on more than 6,000 harvested components while decreasing retrieval and inventory errors by 20%, and enhancing overall operational accuracy.
- Streamlined the equipment readiness process for recycling initiatives, achieving a 25% faster turnaround time and ensuring compliance with environmental standards for over 1,600 units monthly.
- Disassembled server blades with a precision rate of 98%, facilitating the successful harvesting of over 500 parts per week, which contributed to an operational cost savings of 15% through efficient resource management.
Tier 1 Help Desk Technician
GTC
Wenatchee, WA
06.2023 - 11.2023
- Collaborated to update payment information for more than 100 active accounts per month, facilitating a seamless billing process that reduced payment discrepancies by 30% enhancing customer management for the sales team
- Enhanced technical troubleshooting capabilities by resolving over 300 equipment issues monthly through power cycling and remote diagnostics, leading to an 80% first-call resolution rate and significantly improving operational efficiency.
- Optimized customer support processes by managing 5 disparate ticketing systems, based on client preference reducing response time by 40% by using previous resolution and root cause data to contribute to the enhanced customer experience
Education
General Studies
Wenatchee Valley College
Wenatchee, Washington09-2026
Skills
- Customer Service, Inventory Management, Microsoft 365 (Teams, Exchange), Microsoft Office (Excel, Word, PowerPoint), Google Workspace, Database Management, Network Commands, Stakeholder Management
- Server installation
- Technical troubleshooting
- Data entry
- Employee training
- Customer service
- Team leadership
- Workload management
Timeline
Tier 4 Technician
BrookSource
04.2025 - 09.2026
Manager
Grocery Outlet
05.2024 - 01.2025
Tier 1 Infrastructure Technician
TEKSystems
11.2023 - 02.2024
Tier 1 Help Desk Technician
GTC
06.2023 - 11.2023
General Studies
Wenatchee Valley College