Ryan Shauger
Virginia Beach,VA
Summary
I am a proven leader. I have acquired strong leadership skills throughout many years of organized sports, whether that be mentoring young kids through coaching, or being team captain on winning teams. Having competed at the highest level in baseball at the top junior college, in the country, I was exposed to great leadership, and sportsmanship as well as professionalism by some of the most successful coaches in the collegiate system. I take any and all leadership roles very seriously, by holding myself and others around me to the highest possible standard, understanding that the best decision may not always be the easiest decision. Being a problem solver, I take great pride in finding ways to collaborate with others to get the job done in a professional and timely manner. My strong drive for success has served me well in times of adversity, both on and off the field.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Computer Operator
Valiant Integrated Services
Virginia Beach, Virginia
10.2024 - Current
- Worked alongside Special Operations during simulated CAS events as well as other mission ready events.
- Used the latest software provided by Boeing and CAE to run real world simulated missions.
- Trained staff on equipment usage and best operational practices.
- Coordinated workflow among team members to enhance productivity.
- Developed comprehensive training programs for diverse employee skill sets.
- Assessed training needs through surveys and performance evaluations.
- Created engaging instructional materials for various training sessions.
- Trained junior pilots on operational procedures and emergency protocols.
- Communicated effectively with air traffic control for mission coordination.
- Instructed new pilots on proper operation of fighter jets, safety protocols and navigational techniques.
- Executed tactical maneuvers in various combat scenarios to achieve objectives.
- Operated computer systems to ensure efficient processing of critical data.
Head Baseball Coach
Delmarva Aces South
Norfolk, VA
07.2018 - Current
- Developed effective plans to improve athlete conditioning.
- Held daily practices to train and condition players.
- Maintained standards of play by following established baseball rules.
- Demonstrated correct game play and citizenship behaviors.
- Conducted training seminars, staff meetings, coaching clinics and community meetings to promote organization.
- Interviewed, trained and supervised personnel for assistant coaching functions.
- Mediated conflicts and discussed fan and participant expectations, reviewing disciplinary action.
- Devised and implemented successful game strategies.
- Conducted practices with conditioning, placement of players on defense, batting, bunting, base running and sliding.
- Collaborated with community agencies and city departments to provide baseball program opportunities and community involvement programs.
- Utilized gestures and audible signals to regulate play and communicate to participants and officials.
- Verified scoring calculations and tracked player statistics.
- Scheduled events, including tournaments and double headers, handling all facility and volunteer coordination.
- Attended staff training and continuing education workshops to remain current with amateur league expectations.
- Provided one-on-one coaching on unique requirements of each position.
- Inspected baseball sporting equipment and examined participants before play, complying with event and safety regulations.
Pitching Instructor
Coastal Sports Center
Norfolk, VA
07.2018 - Current
- Oversaw rigorous practice sessions to enhance individual skills and team gameplay.
- Encouraged team members to become stronger, more agile athletes and more successful competitors through focus, effective training and proper nutrition.
- Worked closely in training capacity with fellow student-athletes during off-season.
- Built strong media and community relationships through positive interaction and communication in support of sports program.
- Observed consistent program of stretching and proper conditioning in effort to reduce injuries.
Inside Sales Manager
Atlantic Dive Supply (ADS)
Virginia Beach, VA
02.2023 - 11.2024
- Demoed the latest military gear and technology including ISR capabilities too active Army Units across the country.
- Developed and implemented effective sales strategies to increase revenue.
- Analyzed customer data to identify potential opportunities for growth in new markets.
- Collaborated with marketing department to develop promotional materials that highlighted product features and benefits.
- Established strong relationships with key customers by providing timely responses to inquiries, addressing concerns and resolving issues quickly.
- Negotiated contracts between customers and vendors while adhering to company policies regarding pricing structures.
- Created detailed proposals outlining product offerings, pricing models, delivery timelines and payment terms.
- Researched competitive products in order to stay informed of market trends and industry developments.
- Maintained accurate records of all customer interactions using CRM software.
- Assisted in developing promotional campaigns aimed at increasing brand awareness among target audiences.
- Organized trade shows and events as part of the company's outreach efforts.
- Created a $75M pipeline in just a year and a half as well as maintaining constant pipeline growth.
Computer Operator 2
Valiant Integrated Services
Virginia Beach, VA
04.2021 - 02.2023
- Maintained secret clearance for three years.
- Currently have over 600+ hours in the cockpit of an FA-18 Superhornet
- Formed professional relationships with captains and admirals of the U.S Navy
- Understands mission planning and mission success in efficient crunch
- Produced accurate and detailed daily reports for processing and measuring progress.
- Analyzed and determined source of system errors and malfunctions to determine appropriate resolution tactics.
- Supervised and trained numerous computer operator trainees, both onsite and remotely via internet and intranet, promoting full staffing with trained and knowledgeable employees.
- Executed testing strategies to improve systems, databases and processing techniques.
Head Supervisor
Mackeys Lawncare LLC
Virginia Beach, VA
08.2017 - 09.2022
- Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Managed daily operations within Mackeys Lawncare office by supporting continuous delivery of excellent services and care.
- Evaluated employee job performance and motivated staff to improve productivity.
- Trained numerous employees on best practices and protocol while managing teams to maintain optimal productivity.
- Mentored new employees on proper use of work equipment and communication skills to customers and delivered constructive feedback to increase understanding of job duties.
Computer Operator 1
Valiant Integrated Services
Virginia Beach, VA
10.2020 - 04.2021
- Obtained Secret Clearance
- Although I have only worked in the industry for the past 7 months I have obtained much knowledge on how to operate computer factionalties in a timely manner. I have made significant strides in the short amount of time I have been apart of this team. I understand that the customers experience is the most important part of what we do. I have demonstrated many qualities that have made myself and my team a success.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Troubleshot system alerts and issues to rectify issues.
- Managed user profiles, security access and shared file structures.
- Analyzed project requirements to find bugs and eliminate issues.
- Multitasked between software usage and CSI/IP discretion of presentation.
Physical Therapy Volunteer
Sentara Medical Group
Virginia Beach, VA
06.2012 - 08.2014
- Assisted the occupational therapist in evaluation of patients.
- Facilitated understanding of rehabilitation process by communicating with patients and families.
Education
Associate of Science - Criminal Justice
Chipola College
Marianna, FLSkills
- Eligibility monitoring
- Discipline oversight
- Schedule coordination
- Performance improvements
- Security awareness
- Play strategy management
- Administrative coordination
- Human anatomy knowledge
- Training exercises
- Behavior standards
- Sports medicine knowledge
- Eligibility rules
- Player evaluations
- Weight training
- Strength coaching
- Service desk support
- Computer maintenance
- Microsoft Office
- Technical troubleshooting
- Software upgrades
- Quality assurance controls
- Software management
- Team building
- Problem resolution
- People skills
- Team training
- Account Management
- Budget Development
- Sales strategy development
- Pipeline Management
- Revenue Forecasting
- Database Management
Accomplishments
- Perfect Attendence
- Highschool Advanced Studies Diploma
- Honor Classes
- All State Player of the Year
- 2017 NJCAA College World Series Champion
Certification
- Active Secret Clearance 5+ years
Timeline
Lead Computer Operator
Valiant Integrated Services
10.2024 - Current
Inside Sales Manager
Atlantic Dive Supply (ADS)
02.2023 - 11.2024
Computer Operator 2
Valiant Integrated Services
04.2021 - 02.2023
Computer Operator 1
Valiant Integrated Services
10.2020 - 04.2021
Head Baseball Coach
Delmarva Aces South
07.2018 - Current
Pitching Instructor
Coastal Sports Center
07.2018 - Current
Head Supervisor
Mackeys Lawncare LLC
08.2017 - 09.2022
Physical Therapy Volunteer
Sentara Medical Group
06.2012 - 08.2014
Associate of Science - Criminal Justice
Chipola College