Ryan Shoffner
Seaside,USA
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
6
6
years of professional experience
Work History
Store Manager
Marina Spirit
10.2021 - 01.2026
- Managed day-to-day operations of a high-volume smoke shop, including opening/closing procedures, inventory management, and cash handling. Maintained vendor relationships, ordered products, and monitored stock levels to meet customer demand. Handled scheduling, employee performance, and daily sales reporting. Built strong customer relationships and fostered a welcoming store environment.
Front Desk
Carmel Lodge / Tradewinds Hotel
Carmel-by-the-Sea
03.2020 - 10.2021
- Delivered exceptional customer service by managing guest check-ins, check-outs, and reservations in a fast-paced environment. Coordinated and relayed information between staff using radios to communicate.
- Carmel Lodge is now Stilwell Hotel.
Front Desk
Springhill Suites by the Dunes on Monterey Bay
Marina
01.2020 - 03.2020
- Managed multi-line phone systems, handled email correspondence, and provided accurate information about hotel amenities and local attractions. Responded and prioritized all requests and concerns from guests. Applied safety and sanitation standards to the work that was requested of me.
Education
Diploma -
Marina High School
Marina, CA06-2014
Skills
- Experienced with technology tools
- Adaptable learner
- Skilled in prioritizing concurrent responsibilities
- Excellent information retention
- Consistent reliability in performance
- Customer service
- Problem-solving
- Customer relations
- Training and mentoring
- Team leadership
- Friendly and positive
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Store Manager
Marina Spirit
10.2021 - 01.2026
Front Desk
Carmel Lodge / Tradewinds Hotel
03.2020 - 10.2021
Front Desk
Springhill Suites by the Dunes on Monterey Bay
01.2020 - 03.2020
Diploma -
Marina High School