Ryan Silveira
Lancaster,PA
Summary
Detail-oriented individual with experience in operational management and community engagement. Proven ability in problem-solving and adaptability has led to streamlined processes and improved customer satisfaction in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Lead Lines Intern
City of Lancaster
Lancaster, PA
07.2025 - Current
- Assisted Water Engineers on improving the Efficiency of old data analysis
- Used software to record and keep track of Lead Lines
- Oversaw replacement of Lead and Steel drinking lines to safer copper lines.
- Examined the types of lines to make sure they are up to code
- Used software to transfer physical records into a digital space
Front of House Manager
Empenada Gourmet
Lancaster, PA
06.2020 - 08.2024
- Managed daily front-of-house operations, ensuring high standards of service and customer satisfaction.
- Trained and mentored staff on operational procedures and best practices to enhance team performance.
- Implemented workflow improvements that streamlined service processes and reduced wait times for customers.
- Coordinated scheduling and staffing to optimize coverage during peak hours, enhancing efficiency.
Dining Services Aide
Brethren Village
Lititz, PA
09.2023 - 05.2024
- Assisted in meal preparation and presentation for residents, ensuring adherence to dietary guidelines.
- Maintained cleanliness and organization of dining areas, enhancing overall guest experience.
- Supported serving staff during meal services, facilitating efficient food distribution.
- Collaborated with kitchen team to uphold safety and sanitation standards in food handling.
Education
Associate of Applied Science - Electrical Engineering
Harrisburg Area Community College
Harrisburg, PASkills
- Teamwork and collaboration
- Quick learner
- Fast learner
- Problem-solving
- Microsoft Excel
- Computer knowledge
- Software Use
- Friendly, positive attitude
- Customer service
- Attention to detail
- Team player
- Cash handling
- Opening and closing duties
- Cleanliness
Timeline
Lead Lines Intern
City of Lancaster
07.2025 - Current
Dining Services Aide
Brethren Village
09.2023 - 05.2024
Front of House Manager
Empenada Gourmet
06.2020 - 08.2024
Associate of Applied Science - Electrical Engineering
Harrisburg Area Community College